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As a Travel Experience Specialist, you will play a crucial role in assisting our clients with their travel needs throughout Japan.
You will work closely with our team to ensure seamless trip planning and execution, providing exceptional service to our clients from start to finish.
Responsibilities:
Client Communication: Communicate with clients via email, phone, and in-person meetings to understand their travel preferences, interests, and requirements.
Itinerary Planning: Design customized itineraries tailored to each client's preferences, including transportation, accommodations, activities, dining reservations, and cultural experiences.
Reservation Management: Coordinate and confirm reservations for flights, hotels, tours, transportation services, and other travel-related activities.
Vendor Coordination: Liaise with local vendors, tour operators, and hospitality partners to ensure seamless execution of planned activities and services.
Travel Documentation: Provide clients with all necessary travel documentation, including itineraries, booking confirmations, and other relevant information.
Client Support: Offer ongoing support to clients throughout their travels, addressing any questions, concerns, or unforeseen issues that may arise.
Destination Knowledge: Stay updated on travel trends, destination highlights, cultural nuances, and local regulations within Japan to provide accurate and insightful recommendations to clients.
Quality Assurance : Ensure that all aspects of the travel experience meet or exceed client expectations, and promptly address any feedback or issues that arise.
Administrative Tasks: Perform administrative duties such as maintaining client records, processing payments, and generating reports as needed.

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!
You Will:
Working Sunday - Saturday, 08:00-17:00, 5 days a week.
Hybrid work environment - both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote thecompany Cultural Values through both behavior and attitude, including being an advocate for team members.
Job number- R_101873.

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a Community manager who speaks fluent Sinhala and is highly motivated to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company with a hybrid work environment, your place is with us!
As a Community manager you will take part and accompany the company acquisition and retention efforts, you will be the face of the company in the community and the voice of the customer in the company.
You Will:
Growth in the online community, and growth in our number of active users.
You'll be the focal point for the community in the market - live and breath the needs of the community.
You'll understand the financial needs and behavior of the community.
You'll create and lead a Community Engagement Program, supported by marketing efforts online (Facebook, WhatsApp, Instagram, etc) and offline (community events and meetings in the places of living across the country).
You'll be able to complete on-the-ground research through developing access to community members, influencers and leaders and build strong relationships with them.
Handling high priority customer support questions.
Job number- R_101536.