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We are growing and were looking for a talented Technical Delivery Manager to join our fantastic team!
we are a digital product agency that designs & develops digital products and services for local and international companies, which range from early-stage start-ups to large corporations.
The position is ideal for an energetic, creative individual with a business orientation, independent, and a team player with a strong personality, who would like to take on a wide range of challenging projects in an exciting and dynamic environment.
WHAT YOU'LL BE DOING:
Actively push project progress forward and ensure all milestones and deliverables requirements are met.
Assume full responsibility for project budget and overall profitability.
Responsible for customer satisfaction and handling professional and business disputes.
Leading technical discussions.
Leading development processes in Agile methodology.
Support pre-sales and post-sales processes.
Facilitate the definition of project scope, goals, and deliverables.
Familiar with tools of the trade Jira, Excel, etc.

We are seeking an experienced and skilled IT Infrastructure Team Lead to join our growing organization.
In this role, you will be responsible for overseeing a team of IT infrastructure specialists and ensuring the seamless operation and maintenance of our company's IT infrastructure.
You will play a critical role in managing and improving our technology stack to support our business operations and growth.
Key Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of IT infrastructure professionals, fostering a collaborative and high-performance work environment.
Conduct regular team meetings, set objectives, and track progress to achieve department goals.
Infrastructure Management:
Manage and maintain the company's IT infrastructure, including virtualization, servers, networks, storage, and data centers.
Oversee system and network administration, ensuring high availability, security, and performance.
Project Management:
Plan and execute IT infrastructure projects, including hardware and software upgrades, migrations, and system integrations.
Define project scope, goals, and deliverables, and manage project budgets and timelines.
Troubleshooting and Support:
Provide technical expertise and support for complex infrastructure issues and incidents.
Collaborate with the IT support team to resolve escalated problems.
Security and Compliance:
Implement and enforce IT security policies and procedures to protect the company's data and infrastructure.
Ensure compliance with industry standards and regulations.
Capacity Planning:
Monitor infrastructure performance and capacity, making recommendations for upgrades and improvements as needed.
Vendor Management:
Evaluate and manage relationships with technology vendors and service providers.
Negotiate contracts and ensure cost-effective solutions.
Documentation:
Maintain detailed documentation of the IT infrastructure, including configurations, procedures, and incident reports.

Required NOC OPERATION LEAD
Join our R&D as a NOC Team Lead, where you'll drive the enhancement of work processes, tools, and KPI management to make sure our team is maximizing its potential.
The team monitors our production environments, applications, and deployment pipelines. Our responsibilities include, among other things, managing incidents from identification through resolution to RCA and acting as the primary point of contact for cost anomaly detections.
Responsibilities:
Lead the establishment, implementation, and tracking of team KPIs and SLOs.
Collaborate with R&D functions to establish and maintain a robust system and practices
Elevate and expand the teams scope and methods, including playbooks & protocols, end-to-end monitoring, anomaly detection, and incident management, to ensure alerts and incidents are handled quickly and professionally.
Revise and implement processes and practices for measuring and managing the teams effectiveness, quality, efficiency, and reliability.
Spearhead knowledge management, ensuring up-to-date materials in line with team standards.

As a technical project manager on our team, you will have the opportunity to take part in developing a cutting edge application that has a real impact on hundreds of thousands of customers' lives.

You Will:
You will be responsible for planning, leading, organizing, and motivating agile project teams developing customer facing products. Defining and implementing R&D KPIs and metrics to support team's productivity and velocity improvement to assure all plans are delivered on time with high quality.
Focus on managing projects using Agile methodologies. Embrace Agile values and principles, emphasizing iterative delivery, flexibility, and collaboration.
Implementing and managing the release process from development to testing and then finally to the production environments.
Proactively work to improve KPIs by analyzing workflows and collecting metrics that can help quantify engineering productivity and velocity.
Work closely with Product Managers, Developers, BA/BI and QA to consolidate all features and improvements that are being released and keep an up-to-date roadmap representation of past, current, and future releases.
Manage risks and resolve issues that affect release scope, schedule, and quality.
Set project schedules and milestones, monitor progress and work cross-functionally to ensure on-time completion of development milestones,
Adjust project scopes and timelines in a fast-paced and dynamic environment
Enable collaboration and communication within the teams. Foster a self-organizing team environment, encourage cross-functional collaboration, and empower the teams to make decisions and solve problems collectively.

We are seeking an experienced and driven Data Operations Manager to lead the development and execution of our data infrastructure and BI products. The Data Operations Manager is a key role within our organization, responsible for orchestrating the successful planning, execution, and delivery of complex data-driven projects. This role demands a blend of technical expertise, strategic vision, and leadership to manage projects that leverage data to drive innovation and efficiency across various operational domains. The Data Operations Manager will work closely with cross-functional teams, including data science, BI, engineering and business, to ensure projects are aligned with organizational goals and deliver tangible value.

This role is pivotal in driving the short and long-term vision of our data capabilities, ensuring that our projects not only meet but exceed operational excellence and innovation benchmarks

What Youll Do:
Lead the development and execution of the data project lifecycle, from conception through deployment, including initiation, planning, execution, monitoring, and closure.
Drive the development of the organization's data infrastructure and BI products, ensuring they support both short-term and long-term business goals.
Manage sprints, planning sessions, and retrospectives, and ensuring data members are effectively engaged.
Engage with departments across the company to gather requirements and seamlessly integrate data initiatives.
Actively manage multiple data projects of varying sizes and complexities, transforming business needs and ideas into operational systems and tools.
Establish and maintain project schedules, and resource plans, ensuring projects are delivered on time.
Develop and maintain comprehensive project documentation, and communicate project objectives, progress, and outcomes to all stakeholders, ensuring alignment and addressing any concerns.

We are seeking an experienced and driven Professional Services (PS) Team Lead for our growing customer success team. In this pivotal role, you'll lead and develop a team of professionals, manage client onboarding, oversee project delivery, and ensure high service quality. Your expertise will be crucial in building client relationships and steering service enhancements based on feedback and industry trends.
This position offers a dynamic and rewarding opportunity to impact our services and drive excellence.
Responsibilities:
Lead our PS team, which includes the following responsibilities: onboarding processes for new client account implementations, training, CS ops, and ongoing technical support
Manage a team of professionals, ensuring high performance and effective service delivery. This includes mentoring, coaching, and developing team members
Oversee multiple projects, prioritize, and ensure they are delivered on time and to the client's specifications. This involves planning, resource allocation, and risk management
Establish robust foundations for strong client relationships through a comprehensive understanding of their unique needs, an efficient and streamlined onboarding process, and a consistent commitment to professionalism in all service delivery
Contribute to the development of new services and the improvement of existing services, both internally and externally, based on client feedback and market trends
Ensure the quality of services delivered by the team meets both internal standards and client expectations
Use data to inform decisions and strategies for improving onboarding processes and customer service standards
Collaborate closely with cross-functional teams, including Customer Success, Sales, and Product, to ensure efficient and top-of-the-line customer service processes
Act as a key point of contact for resolving complex issues and challenges faced by the team or clients.

The Director, Business Systems serves as a key partner to senior leaders across the business, defining requirements, leading systems selection, program management of implementations, ensuring change is adopted and creating an efficient and effective systems landscape.
In this role, you will be responsible for:
Working with the Chief of Staff and the leadership team to create and deliver a pragmatic business applications roadmap that supports key business objectives
Partnering with business leaders to conduct research and analysis to develop insights that define business problems
Surface technology options to solve business problems, including experimenting with emerging technologies
Develop compelling business cases for the adoption of new business applications, outlining their potential impact, benefits, and alignment with our business needs
Creating and implementing measures, controls and procedures that instill best practice across application deployment, ensuring solutions are delivered on time, on budget and to a high quality
Working effectively with Procurement and external vendors, ensuring the appropriate measures and controls are in place to drive optimum performance in the delivery of all applications
Developing, tracking and owning implementation of cross-functional programs, including: managing schedules and work plans, preparing and presenting status updates, tracking KPIs and progress, highlighting bottlenecks and delivering interventions

We are seeking a qualified individual to join our team as an IT Manager.
As an integral part of our organization, youll showcase your ability to navigate a dynamic IT landscape, lead project teams, and develop and mentor employees.
By managing and supporting the IT team, your role will involve continuous development, implementation, and maintenance of our IT technology and security program.
Join us in a role where youll have the opportunity to influence our IT strategy and work with cutting-edge technologies.
What your day will look like as an IT Manager:
Manage and support the Corporate IT team and third-party IT partners.
Manage the continuous development, implementation, and maintenance of the companys IT technology and security programs.
Ensuring security policies, standards, and procedures are established and enforced.
Maintain necessary certifications to support cybersecurity efforts.
Proactively communicate with department leaders and employees regarding all critical issues.
Work with IT consulting partners to facilitate support of corporate technologies.
Proactively manage process improvement opportunities
Effectively manage IT department budget
Manage the Crisis Management Program
Create and execute project work plans related to internal IT projects and revise as appropriate to meet changing needs and requirements.