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A Services Sales Representative is responsible for generating and closing sales by providing exceptional customer service. This role requires a deep understanding of our companys products and services, strong communication skills, and the ability to build lasting relationships with clients. The ideal candidate will be a motivated self-starter with a passion for helping others.

Key Responsibilities:
Prospecting and lead generation: Identifying potential clients through various channels, such as networking, cold calling, and email marketing.
Needs assessment: Conducting thorough needs assessments to understand clients unique requirements and pain points.
Solution selling: Developing and presenting tailored solutions that address clients specific needs.
Relationship building: Building and maintaining strong relationships with clients to foster trust and loyalty.
Sales cycle management: Managing the entire sales cycle from initial contact to closing the deal.
Customer satisfaction: Ensuring high levels of customer satisfaction by providing exceptional service throughout the sales process and beyond.
Sales reporting: Tracking sales activities and performance metrics, and providing regular reports to management.
Work collaboratively with cross-functional teams, including technical experts, marketing, and customer support, to deliver a seamless customer experience throughout the sales process.

We built a platform that builds businesses. From launching and managing to growing a business, we are the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.
About the Role:
* Full-time position
* Speak with our customers on a daily basis, communicating via channels such as phone calls and support tickets (email).
* Become an expert in our products and stay up-to-date on new features and improvements.
* Influence the way we provide training to improve CX product knowledge.
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows.
* Act as the main point of contact between clients and the rest of the team.
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in our company.
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.

seeking an experienced Technical Customer Success to ensure our customers effectively implement and benefit from our solutions. You will be the main technical contact post-sale. Be the relationship manager to drive revenue for the customer.

Key Responsibilities:
Onboarding & Training: Guide new customers through onboarding and provide comprehensive training on our products
Customer Engagement: Maintain regular communication to ensure customer satisfaction and product usage
Renewals & Upselling: Collaborate with sales to identify opportunities for renewals and upselling
Technical Support: Resolve technical issues and provide expert assistance to customers
Feedback & Advocacy: Gather customer feedback and advocate for product improvements

Required Account Management Team Lead
Ready for a challenge?
Then we might be the place for you. Were a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether its a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role:
As Team Lead for the Account Management team, you will manage the activity, results, and development. In this dynamic role, were looking for someone who can:
Lead and mentor Account Managers to achieve qualitative and quantitative metrics.
Identify opportunities for process improvement and implement effective strategies.
Monitor team and restaurant partner KPIs to enhance satisfaction and performance.
Oversee daily operations, ensuring team members are equipped to provide optimal recommendations to our partners.
Collaborate with other managers to enhance best practices and align communication strategies.
Analyze market trends and competitor activities to optimize restaurant and customer experiences.
Support the Head of Account Management in strategic initiatives and operational tasks.
Coach and develop the team to excel in their roles.