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As a Travel Experience Specialist, you will play a crucial role in assisting our clients with their travel needs throughout Japan.
You will work closely with our team to ensure seamless trip planning and execution, providing exceptional service to our clients from start to finish.
Responsibilities:
Client Communication: Communicate with clients via email, phone, and in-person meetings to understand their travel preferences, interests, and requirements.
Itinerary Planning: Design customized itineraries tailored to each client's preferences, including transportation, accommodations, activities, dining reservations, and cultural experiences.
Reservation Management: Coordinate and confirm reservations for flights, hotels, tours, transportation services, and other travel-related activities.
Vendor Coordination: Liaise with local vendors, tour operators, and hospitality partners to ensure seamless execution of planned activities and services.
Travel Documentation: Provide clients with all necessary travel documentation, including itineraries, booking confirmations, and other relevant information.
Client Support: Offer ongoing support to clients throughout their travels, addressing any questions, concerns, or unforeseen issues that may arise.
Destination Knowledge: Stay updated on travel trends, destination highlights, cultural nuances, and local regulations within Japan to provide accurate and insightful recommendations to clients.
Quality Assurance : Ensure that all aspects of the travel experience meet or exceed client expectations, and promptly address any feedback or issues that arise.
Administrative Tasks: Perform administrative duties such as maintaining client records, processing payments, and generating reports as needed.

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs