We are looking for a Technical Supervisor.
What youll do:
Oversee all the operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating bugs while following escalation protocols.
Provide Tier-2 technical support within the desired SLA while ensuring that customer satisfaction goals are achieved.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, opening JIRA tickets to R&D production teams, raise flags about wide and urgent issues.
Monitor our infrastructure services, servers and queues using our dashboards and internal system tools.
Full-Time position, working in 24/7 shifts, including weekends and holidays
Requirements: Previous Experience as a Technical Support Engineer/NOC/Tier 1-2
Experience and knowledge of SQL Advantage
Excellent written and spoken communication skills in English
Desire to work in a fast paced environment
High level of understanding of a wide range of sports A plus
This position is open to all candidates.
