We are now seeking a temporary HR Partner to cover a six-month maternity leave. The role will have end-to-end ownership of the people agenda for a population of approximately 500-600 employees within the Support organization. This is a highly hands-on role focused on employee relations, manager coaching, and operational HR support in a fast-paced, frontline environment.
The role supports a geographically distributed workforce across Israel, requiring regular field presence. The HR Partner works closely with managers leading hourly customer service representatives operating in a high-volume environment with near 24/7 customer activity, high workload, and high employee turnover.
In addition, the role includes partnering with leadership to support and execute organizational changes within Support, aligned with evolving business and operational needs.
What youll be doing
Day-to-day in this role youll:
Acting as the HR Partner for a large frontline employee population (500-600 employees) within the Support organization across multiple sites nationwid. Demonstrating regular on-site presence, with an expectation of weekly visits to Support sites
Supporting managers who lead hourly customer service representatives in a high-volume, operational environment with continuous customer demand. Providing hands-on HR guidance and consultation to managers on employee relations, performance management, conduct issues, and day-to-day people challenges
Supporting managers through end-to-end termination processes, ensuring alignment with company policies, local labor law, soft management skills, leadership fundamentals.
Playing an active role in the design, development, and delivery of manager trainings related to employee relations, people processes, and labor law topics
Partnering with leaders to support organizational changes within the Support organization, including team structure changes, role adjustments, and workforce planning aligned with changing business needs
Working closely with HR Operations, Legal, and other People functions to ensure smooth, compliant, and effective people processes.
Requirements: Proven experience (Min. 2 - 3 years) as an HR Partner / HR Business Partner, preferably in an operational, frontline, or high-volume environment
Strong hands-on experience in employee relations and manager consulting
Solid understanding of local labor laws and HR best practices
Experience supporting termination processes, organizational changes, and sensitive employee cases
Ability to coach managers on both soft leadership skills and legal/HR fundamentals
Comfort working with hourly employees, shift-based work, and high employee turnover
Strong communication, influencing, and stakeholder management skills
Ability to operate independently while managing a broad and complex scope
High level of judgment, professionalism, and discretion
Willingness to travel regularly between sites across Israel
Nice to have
Experience supporting Customer Support, Operations, Call Centers, or frontline teams
Experience building and delivering manager training programs
Experience working in fast-growing or scaling organizations.
This position is open to all candidates.