לוח משרות דרושים Customer Success Manager בשרון

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

As part of the Customer Success Services organisation , Premium Engagements offerings provide a holistic, strategic partnership between SAP and our key strategic customers. Our services are a catalyst for our customers unique digital transformation, enabling differentiating innovation and exceptional business outcomes.

YOUR FUTURE ROLE

Being a cloud company, places great value on Customer Success.

In your role you will:

Be accountable to define and drive a multi-year engagement(s), with an end to end view of your customers priorities and commitment to achieve them.
Own the alignment of the business vision and the creation of a trusted strategic relationship that delivers short term results whilst at the same time building a sustainable medium-term engagement (3-5years) and a best-in-class/suitable engagement and governance.
Elevate the client relationship through enhanced partnership, and end to end account management to achieve expectations and drive long term incremental commitment and profitable revenues.
You will help ensure appropriate interpretation and execution of Global strategy at your customer working as part of a wider account team including both Licence and Services
Assume a leadership role responsible for delivering business results through effective management of a delivery team gearing on-site and remote resources
Ultimately responsible for the delivery of Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP
Achieve the teams goals, with strong focus on renewal, expansion, adoption and reference goals
Actively get involved to support customers at risk, showcasing experience and commitment to both internal and external stakeholders
Contribute to professional development of members of your team, through coaching and mentoring as well as providing feedback to respective line managers

We are looking for a Customer Project Manager to join our results-driven Customer Operations department. As a Customer Project Manager, you will own the entire onboarding project to designated enterprise customers and will act as the main focal point for the customer.
The objective of the role
Lead the technical and delivery relations with the companys global strategic customers, from the initial relations, via deployment and delivery, through production.
The companys customers are primarily global banks.
Create and maintain strong relations with the different stakeholders of the customer, globally, with a special focus on the technical and project aspects.
Set the milestones for each project within the global customer projects, answer the customer queries regarding implementation and technical issues, and sync with the companys teams to effectively and efficiently deliver the projects according to the plans.
Work with internal and external stakeholders, while implementing complex, project-based processes to bring increased efficiency in the delivery of all projects and maintain high client satisfaction to manage the projects of these strategic customers in all relevant countries and territories.
Define the specific projects objectives within the program and oversee quality control throughout the life cycle of the project. This will be done with coordination with internal resources that will assist in defining the product aspects.
Responsibilities:
Be the main focal point of the customer for all the project deliveries within the account/program.
Manage customer satisfaction through all deliveries.
Set and continually manage project expectations with team members and other Intra and inter-stakeholders.
Manage the delivery aspects of global projects.
Sync with all internal stakeholders on the delivery process of solution to key customers.
Create and manage the plan for delivering solutions to customers hand-off.
Define and document project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
Plan and schedule project timelines and milestones using appropriate tools, and identify and manage project dependencies and the critical path.
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.
Estimate the resources and participants needed to achieve project goals.
Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team.
Collaboratively adapt existing and develop new project plans, processes, and communication standards for the operations teams.

A trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.
Our technology empowers customers to expand into new markets and introduce groundbreaking products.
you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.
Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at where innovation meets purpose.
We are looking for a Customer Project Manager to join our results-driven Customer Operations department.
As a Customer Project Manager, you will act as a trusted advisor to our customers, managing their full lifecycle by being actively involved in all phases of their journey with ThetaRay, including customer onboarding, adoption, retention, and business reviews.
The Customer Project Manager will be relentlessly customer-centric while managing the needs of the business and possess excellent written and verbal communication, project management, and customer success skills. You are committed to providing an excellent, value-focused customer experience, leading by example a matrix-managed team of professionals.
Responsibilities:
Manage the onboarding (delivery) project of new clients of all sizes.
Build strong relationships with our customers to understand their needs and ensure their success.
Set expectations, and develop and communicate the onboarding and implementation project activities, milestones, timeline, and deliverables.
Manage the execution of the onboarding plan to a success.
Identify, communicate, and mitigate risks
Partner and engage professional teams in the successful onboarding of the customer.
Responsible for high customer retention rates
Serve as the main point of contact and liaison between our customers and departments.
Stay in touch with customers to ensure that they're realizing the full potential of solutions.
Build, own, and execute client success and engagement plans.
Represent the voice of the customer and influence the product development roadmap.
Partner with professional teams for customer upsell, cross-sell, and expansion opportunities

We are seeking a highly motivated and experienced Head of Customer Success & Support to join our team. The role will include responsibility for building and maintaining strong relationships with our clients, ensuring their satisfaction and the success of our products. Role Description:
* Build and lead a high-performing Customer Success and Support teams, providing guidance, mentorship, and strategic direction.
* Develop and implement a comprehensive customer success strategy that aligns with the company's goals and ensures customer satisfaction, retention, and advocacy.
* Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention.
* Establish strong relationships with customers, understanding their needs, and collaborating with internal teams to address and exceed customer expectations.
* Monitor customer usage and adoption of our products, analyzing data to identify areas for improvement.
* Oversee the onboarding process for new customers, ensuring a smooth transition and driving product adoption to maximize customer value.
* Develop initiatives to retain and grow customer accounts, identifying upsell and cross-sell opportunities to drive revenue.
* Work closely with cross-functional teams to ensure a seamless customer experience throughout the customer lifecycle.
* Serve as a key liaison between customers and internal teams to relay valuable feedback and contribute to product enhancement.
* Developing and implementing processes to ensure effective adoption and renewals, providing regular reports to leadership on account on progress, opportunities and risks.
* Implementing processes to ensure rapid response to customer support challenges, ensuring issues are escalated to the right stakeholders and coordinating across the company as needed.