Hybrid, Flexible (Sunday and Friday- must)
Position Overview: We are seeking a passionate and dedicated Player Experience Manager to join our team. The ideal candidate will be responsible for providing exceptional customer service via email to our global player base. You will be the first point of contact for players experiencing issues or needing assistance, ensuring their inquiries are resolved promptly and professionally.
Key Responsibilities:
* Respond to customer inquiries and issues via email in a timely and professional manner.
* Provide accurate information and troubleshoot technical issues players encounter.
* Maintain a high level of player satisfaction by addressing their concerns and providing solutions.
* Document and track player interactions and issues using our customer support system.
* Collaborate with other departments, such as technical support and game development, to resolve player issues.
* Identify and escalate priority issues to ensure timely resolution.
* Stay updated on game features, updates, and changes to provide accurate information to players.
* Contribute to Player Experience tasks, including developing FAQs, writing marketing content, and creating social media posts and other written content
Requirements: * Excellent written communication skills in English.
* Previous experience in customer support or related fields.
* Strong problem-solving skills and the ability to troubleshoot technical issues.
* Patience and empathy when dealing with customer inquiries and complaints.
* Ability to work independently and manage multiple tasks simultaneously.
* Familiarity with customer support software and tools- an advantage.
* Passion for gaming and a good understanding of game mechanics and player behavior - an advantage
* Knowledge of additional languages - advantage
This position is open to all candidates.
