לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות בתל אביב יפו

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals

Required IT Support Engineer
Job Description
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

We are looking to hire an IT expert with a focus on service, outstanding communication abilities, and a deep understanding of best practices.
You'll ensure our IT infrastructure operates reliably and securely, facilitating company-wide success in a mixed Windows and Mac environment.
Responsibilities:
Administer and support the daily operations of our IT network systems, which include endpoint management, cloud services, identity management, device configuration
Develop and manage the companys network architecture to maintain robust connectivity and security
Design and implement IT infrastructure solutions, ensuring efficient and effective deployment
Track and resolve system issues, maintaining detailed records from identification to resolution
Collaborate with various teams to refine processes for increased efficiency
Ensure uninterrupted operation of essential workplace technology, including network infrastructure, Wi-Fi, internet access, Teams rooms, scheduling systems, and dashboards.

Required IT Specialist
As the IT Specialist, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs.
You will be responsible for various core processes and systems within, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities:
Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
Install, configure, and maintain hardware and software.
Set up accounts and workstations.
Manage office inventory.
Assist with IT procurement
Deploy and manage new IT systems, services, and projects.
Monitor performance and maintain systems according to the companys guidelines.
Ensure security policies, procedures, and protocols of the company.
Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

Job ID : R_100832.

As a Technical Support Engineer, you will be in charge of investigating and solving technical issues in the production environment, being the front line of the R&D team. You'll diagnose and triage production issues and either solve them, or delegate to the product and R&D teams. You'll be in charge of meeting the SLA of the company, defining relevant tools and measurement methods, actionable alerts and communication tools and work as part of the R&D team to implement the relevant tools. You will be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.

You Will:
Work on a complex cloud environment that serves customers.
Conduct root-cause analysis for production issues, perform immediate actions and push for long-term solutions.
Work closely with all departments of the company such as product, support and operations to define procedures, solve issues and plan future tasks.
Define monitoring tools on top of the current team tools to lower the team response time.
Analyze logs and understand scripts.
Triage and prioritize incoming issues and bugs.

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs. You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities
* Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
* Install, configure, and maintain hardware and software.
* Set up accounts and workstations.
* Manage office inventory.
* Assist with IT procurement
* Deploy and manage new IT systems, services, and projects.
* Monitor performance and maintain systems according to the company’s guidelines.
* Ensure security policies, procedures, and protocols of the company.
* Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities:
Working to meet SLAs against assigned trouble tickets via a directed workflow.
Being first line touch point for hardware troubleshooting and technical issues.
Performing regular server hardware repairs(drives, motherboards etc).
Carrying out routine network, server hardware and OS related repairs.
Working with cross-functional teams on a regular basis to complete routine work.
Engaging with Smart Hands in EU Regional POPs.
Adhering to security and safety best practices in the data center.
Participating in Data Center power & cooling events.
Participating in team meetings for metric analysis and daily/weekly goals achievement.
Identifying and help create documentation for use globally.
Identifying and help create process improvements relevant to the data center environment.
Performing server upgrades, rebuilds, scheduled works as required.
Interacting with third party vendors & contractors.
Contributing to the development of other team members.