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our Labs is where innovation meets impact. As the technological powerhouse behind our company, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether its Real-Time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? We are looking for a FinOps Manager to lead cloud and AI cost optimization, improve financial accountability, and maximize the value of our cloud and AI/ML workloads. This role works across Engineering, DevOps, data, AI/ML, Finance, and Leadership to drive visibility, efficiency, and governance in both cloud infrastructure and AI consumption and will be reporting directly to the VP of IT Infrastructure.
Responsibilities Cloud & AI Cost Optimization
* Own and evolve the organizations FinOps and AIOps cost strategy
* Monitor and optimize spend for:
* Cloud compute, Storage, networking
* SaaS AI services (e.g., OpenAI, Vertex AI, Bedrock, Azure OpenAI)
* Provide actionable recommendations for model selection, right-sizing, and inference optimization. Reporting & Governance
* Build dashboards for Real-Time visibility into cloud and AI cost drivers.
* Implement cost allocation models for training vs. inference, environments, and business units.
* Define tagging standards, budgeting processes, and consumption guardrails.
* Track unit economics such as cost per inference, cost per model training run, and per-product AI usage. Cross-Team Collaboration
* Partner with engineering, data /AI teams, and finance to plan and forecast cloud & AI consumption.
* Guide teams in designing efficient architectures and model deployment strategies
* Educate stakeholders on cost-aware engineering and AI usage best practices.

As a Support Engineer, you will be an integral part of our elite technical support organization, collaborating with a global team of experts across Engineering, QA, Security, and Product Support.

In this role, you will leverage a diverse skill set, including:
Serve as a trusted technical advisor, ensuring customer satisfaction and solution effectiveness.
Communicate clearly with both technical and non-technical stakeholders.
Document solutions, procedures, and known issues for internal and customer use.
Analyzing source code, log files, dump files, and network/endpoint traces to diagnose field-related product issues.
Enhancing internal tools and contributing to both internal and external Knowledge Base articles.
Troubleshooting complex technical challenges, documenting resolution methodologies, and sharing knowledge with the Support team to enhance their expertise.
Identifying product bugs and improvement opportunities, coordinating with development teams, and prioritizing resolutions to ensure a seamless customer experience.
Driving product quality forward, either independently or by facilitating cross-functional collaboration within the organization.

We are looking for a hands-on cybersecurity expert to serve as a trusted technical advisor for our customers.
In this role, you will leverage your in-depth knowledge of the cybersecurity landscape, Pentera platform, and security validation principles to lead technical deep-dives, guide remediation strategies, and ensure successful deployment.
Acting as the bridge between the field and R&D, you will combine technical and problem-solving skills with strong communication abilities to drive platform adoption and enhance customer security maturity.
Roles & Responsibilities:
Demonstrate deep technical mastery of the Pentera platform and its integration across customer networks, endpoints, authentication, and security controls.
Lead technical deep-dives with security teams (SOC, IR, Red/Blue) to review findings, explain and analyze attack vectors, and guide remediation based on real-world offensive techniques.
Provide end-to-end support for deployment, configuration, and complex troubleshooting, while advising on security risks, misconfigurations, and validation procedures.
Drive customer success, retention, and platform adoption by providing consistent technical guidance on cybersecurity trends and identifying opportunities for expanded use.
Act as the technical voice of the customer, channeling operational feedback and needs internally to Product, R&D, and Support teams.

We are looking for a brilliant and enthusiastic DevOps Engineer to join our close-knit and highly-skilled team to help expand our platform to newer heights. As a team member, you will take part in the design and implementation of our ever-evolving infrastructures, providing with smooth and robust DevOps solutions.
Roles and Responsibilities:
Build and maintain highly available and scalable production systems
Design and implement dynamic serverless cloud environments
Develop a robust, fully-automated deployment for SAAS solutions
Monitor system performance and implement optimizations for reliability and cost-efficiency
Work closely with development, security, and automation teams to foster a culture of security awareness
Research and integrate new DevOps technologies using best practices

We are seeking for an Project Manager.
This role requires advancing and managing strategic infrastructure projects, overseeing statutory processes, collaborating with a variety of internal and external stakeholders, preparing reports and project alerts, and more.
Full-time position, based in Haifa.

Were looking for a highly motivated, self-directed DevOps engineer with an entrepreneurial spirit to join our team. You should be a proactive problem-solver who takes full ownership of the infrastructure, acting as a force multiplier to accelerate our engineering velocity.
Our Scale:
our company operates in a fully cloud-native environment, leveraging state-of-the-art cloud technologies.
As part of the DevOps team, you will work and take responsibility for a global-scale service distributed across multiple cloud platforms, spanning thousands of servers worldwide and generating petabytes of data. Our infrastructure relies on cutting-edge NoSQL databases to handle millions of operations per second.
Responsibilities
Keep our production environments up and running
Lead the implementation of DevOps engineering practices in the organization in collaboration with the Development and Architecture teams
Design, create and improve infrastructure deployment and management using IaC
Build and maintain tooling in various technologies
Improve availability, scalability, observability, and cost-efficiency of our current and future products
Support 24/7 on-call rotation.

Were looking for a hands-on Zendesk specialist to own and optimize our support operations. Youll manage Zendesk end-to-end; workflows, triggers, routing, macros, and reporting - while leading technical projects and turning business needs into clear, actionable solutions. The role includes configuring integrations using APIs/webhooks, collaborating closely with Product, Engineering, DevOps, and Support, and keeping documentation and communication sharp. You should be technically minded, able to understand code, familiar with SQL and REST APIs, and experienced in deep Zendesk configuration. Strong English is required; Russian and experience in B2C or Support Operations are a plus.
Responsibilities
Administer and optimize Zendesk (workflows, triggers, routing, macros, reporting).
Lead and support projects end-to-end.
Translate business needs into technical requirements and actionable solutions.
Configure integrations using APIs, webhooks, and automation tools.
Work cross-functionally with Product, Engineering, DevOps, and Support on operational improvements.
Maintain documentation, timelines, and clear communication with stakeholders.
Provide training and post-implementation support as needed.