לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות במרכז

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive We are looking for a service Oriented IT Technician with a High technical knowledge level to be an active part of the SolarEdge IT Employee Services Team. The Team provides IT support to SolarEdge employees globally, from hire to retire, and is responsible for users’ equipment, accounts, licensing, and more What you will be doing:
* Serve as the first point of contact for customers seeking technical assistance.
* Perform troubleshooting and provide the best solution based on the issue and details provided by customers
* Install and setup end-user's workstation environment
* Direct unresolved issues to the next level of support personnel
* Document and Record events/problems and their resolution in logs and KBs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the
* Identify and suggest possible improvements on internal procedures

Country:
Israel

City:
Herzliya

PROFTIT, an international company provides unique management software for the Fintech industry, which enables businesses to create extraordinary customer relationships with cutting-edge technology and the most innovative and flexible CRM solution in the market. We are looking for a Technical Support Representative to provide enterprise-level assistance to our customers. As part of this role, the agent will Diagnose and troubleshoot software issues in order to help our customers with the company platforms interface. Additionally, Responsible for ongoing communication with customers, internal company departments, and 3rd party providers in order to reach resolution and ensure customer satisfaction.
Responsibilities
* Handle customer technical inquiries through chat, phone and email channels
* Set up and configure company products as well as external components
* Escalate issues through cross-organizational teams
* Track and Manage customers ongoing issues via ticketing system and task management platforms (Zendesk, Jira)
* Follow up with clients to full resolution
* Perform training sessions to clients on the company products
* Communicate with 3rd party software providers to troubleshoot integration issues
* Prepare reference material for users by drafting operation instructions

Who We're Looking For - The Dream Maker We're in need of a Customer Support Team Lead who stands out from the crowd, bringing extensive experience in customer support management . As a key player in our customer-facing unit, you'll take charge of a team of support managers, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud. Your Arena:
* Manage and lead a team of offshore support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
* Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower Chargeflow's end-users.
* Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
* Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
* Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
* Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the company’s growth.
* Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
* Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
* Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

We're seeking a Senior Technical Support Engineer.
Responsibilities:
Provide technical support to customers
Diagnose and troubleshoot technical problems
Analyze customer inquiries and system logs to identify RCA
Provide guidance to customers
Document technical solutions
Manage ticketing volume and statuses
Monitor production environment
Act as liaison between customers and development teams
Deploy company applications and solution on SaaS and on-premises environments
Collaborate with development teams to define deployment strategies, timelines, and rollback plans
Configure and manage the infrastructure needed for deployments
Implement and maintain automation tools and scripts to streamline the deployment process

Required Operation Shift Manager
The pioneer in AI-powered content technology, empowers more than 460 clients worldwide to connect with their fans through AI-tailored sports content experiences. Our platform automates content creation, management, and distribution, enabling media rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.

Required IT Service Desk Specialist
As an IT Service Desk Specialist, you will be pivotal in providing comprehensive IT support, ensuring seamless operations for both our Ramat Gan office and remote employees across Israel. If you thrive on ownership, collaboration, and solving technical challenges in a dynamic environment, this role offers a unique opportunity to make a significant impact.
As an IT Service Desk Specialist, you will:
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, ensuring quick resolution for login, application, performance, and connectivity challenges.
Take ownership of incidents from start to finish, providing timely updates and effective communication with users, management, and team members.
Respond to and resolve incidents and service requests, ensuring user satisfaction and minimal disruption to daily operations.
Maintain and improve our knowledge base by creating detailed documentation for recurring issues and resolutions.
Troubleshoot and escalate office-related issues such as A/V, printers, and network connectivity when necessary.
Lead the onboarding process by deploying hardware, managing system access, and providing essential IT training for new employees.
Manage user access and permissions during key employee lifecycle events such as onboarding and offboarding.
Work independently to prioritize and track your tasks, ensuring minimal supervision is required.

As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.
The Role:
Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
Perform initial investigation and diagnosis of problems, escalating complex issues to support.
Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
Conduct routine checks and audits to identify potential problems or vulnerabilities.
Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines.
Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage.
Maintain up-to-date knowledge of our Platform technologies via prescribed hands-on training modules.
Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
Provide excellent customer service to internal and external stakeholders during incident resolution and communication.

We are looking for a Network Engineer, who is motivated, self-managed, team player with good interpersonal skills to be responsible for:
Engaging with customers worldwide to understand and address their technical requirements.
Deploying the company's cutting-edge Beta software and hardware on customers' sites, ensuring a seamless experience prior to market release.
Collaborating directly with development teams, QA engineers, and managers at all levels.
Conducting comprehensive testing, debugging, and documentation of beta deployments in simulated customer environments and during on-site activities.
Providing effective technical support to beta testing customers.