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About Us
our company's mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
our company provides mobile brands with the only patented, centralized, data -driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events threat-aware UI / UX control, ThreatScope Mobile XDR, and Certified Secure DevSecOps Certification in one integrated system.
With our company, mobile Developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and leverage automation to build, TEST, release, and monitor the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use our company to upgrade mobile DevSecOps and protect Android & IOS apps, mobile customers, and mobile businesses globally. Today, our company's customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are seeking a driven and results-oriented Account Executive to join our team. In this role, you will focus on acquiring new customers, building trusted relationships, and driving revenue growth by understanding prospects mobile business and security objectives and aligning them with our solutions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise sales cycles and thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. Responsibilities

* Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify expansion and upselling opportunities, ensuring they align with the customers strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores.
* Become a subject matter expert on all our company offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolios ARR.
* Manage timely renewals, maintaining the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

In this role, you will work closely with global enterprise customers, helping them maximize the value of threat intelligence platform. This position combines customer relationship management, product expertise, and cyber threat intelligence knowledge to ensure successful adoption, retention and growth.

Responsibilities

Build strong relationships with new and existing customers.
Lead customer onboarding and training sessions on KELAs platform.
Act as the primary point of contact for customer questions, support needs, and escalations.
Ensure successful product adoption and long-term customer satisfaction.
Monitor customer usage and proactively identify opportunities to improve engagement.
Work closely with internal teams including Sales, Product, and Intelligence to represent customer needs.
Manage customer renewals and contribute to upsell opportunities.
Support customers in leveraging cyber threat intelligence to improve their security posture.
Maintain high service standards and continuously improve the customer experience.
Occasional international travel may be required.

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.