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Were looking for a Senior Technical Support Engineer (Tier 2-3) to establish and lead our technical support capability from the ground up. This is a founding role within the support organization, where you will define how support operates at Noma - from incident handling and troubleshooting workflows to internal tooling, knowledge base creation, and escalation processes.

You will work directly with enterprise customers, security teams, and internal engineering, solving complex technical issues related to AI systems, cloud environments, integrations, and cybersecurity controls. This role requires strong investigative skills, deep technical understanding, and the ability to translate complex problems into actionable solutions.

This is a high-impact, highly technical role where you will partner closely with Engineering, Security Research, Product, and Customer Success to ensure customers successfully deploy, operate, and trust Nomas AI security platform.

What Youll Do

Build the Technical Support Function
Establish the Tier 2-3 support foundation at Noma, including processes, workflows, and best practices.
Design escalation paths between Support, Engineering, and Security teams.
Create internal knowledge bases, troubleshooting playbooks, and support documentation
Serve as the primary escalation point for advanced technical issues.
Investigate and resolve issues related to AI security monitoring, cloud environments, APIs, integrations, and platform performance.
Perform deep troubleshooting and root cause analysis across distributed systems.
Work closely with engineering to identify bugs, validate fixes, and improve system reliability.
Work directly with security engineers, DevOps teams, and platform owners at customer organizations.
Assist with platform deployment, configuration, and integration within complex environments.
Guide customers through security incidents, investigations, and remediation steps.
Provide feedback that improves platform stability, usability, and observability.
Contribute to onboarding and documentation that enables the future scaling of the support team.

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Were looking for an L2 IT Technician with Project Management experience to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer with a focus on IT Projects and relevant activities. This role aims to provide not only support in troubleshooting of high-performance server hardware, including GPU clusters, but also implementations of additional infrastructure components on production sites.

Apart from being involved in resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience allowing to move the projects further, identify specific risks, participate in implementation with support of 3rd parties.

Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

Report to hardware problem management, execute workarounds and solutions

Solve proactively L1/L2 tasks through ticket system

Update new processes and documentation for IT hardware team

Collaborate with Technical Project Manager on current projects

Participate in technical projects implementations

Oversee 3rd party contractor activities during project implementations

Basic level of network tasks, troubleshooting and support

As a Regional IT Operations Manager, you will be responsible for the overall performance, reliability, and continuous improvement of data center IT operations within a dedicated region. You will provide strategic and operational leadership to multiple Data Center IT Managers, ensuring consistent service delivery, high availability of infrastructure, and alignment with business objectives.

This role requires a strong leader with hands-on experience in data center environments, capable of balancing day-to-day operational excellence with regional planning, standardization, and optimization of IT processes.

You will act as the key escalation point for regional IT operations, driving best practices, operational maturity, and cross-site collaboration.

Key Responsibilities
Lead, mentor, and manage Data Center IT Managers across the assigned region.

Establish clear goals, KPIs, and performance expectations aligned with global IT operations strategy.

Ensure consistent implementation of operational standards, procedures, and best practices across all regional data centers.

Act as the senior escalation point for critical incidents and operational risks within the region.

Oversee regional IT infrastructure operations, including servers, networking equipment, storage systems, and supporting hardware.

Ensure high availability, reliability, and performance of mission-critical systems, including GPU clusters and high-density environments.

Monitor operational health and capacity across sites, proactively addressing risks and bottlenecks.

Review major incidents and root cause analyses, driving corrective and preventive actions.

Govern regional change activities related to hardware installation, upgrades, decommissioning, and migrations.

Promote automation, standardization, and documentation across data center IT operations.

Collaborate with internal stakeholders, global IT teams, and external vendors or colocation partners.

Ensure compliance with contractual obligations and operational SLAs

Provide regular reporting on regional performance, risks, capacity, and improvement initiatives to senior management.

Ensure adherence to security, safety, and compliance requirements within data center environments.

The Executive Support IT Engineer will provide white-glove, high-touch technical support to senior leadership, including C-level executives. This role requires a polished professional with exceptional technical expertise, discretion, and the ability to thrive in high-pressure environments with little to no direction. The engineer will serve as the primary point of contact for executive technology needs, ensuring seamless productivity, communication, and security across devices, applications, and collaboration platforms.

Note: Due to the nature of this role, there will be moments where a traditional work week or hours will not apply. We will always strive to achieve meaningful work/life balance, but that will be dictated by the needs of the given moment. A flexible schedule and the ability to travel is a necessity.

Youre welcome to work in our office in Tel Aviv.


Your responsibilities will include:

Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.

Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.

Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.

Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.

Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.

Develop executive-friendly documentation and quick reference guides for common workflows and tools.

Anticipate technology needs and proactively recommend improvements to enhance executive productivity.

Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.

Handle sensitive and confidential information with the highest degree of professionalism and discretion.

We are seeking a detail-oriented and experienced Regional Asset Manager to oversee the management of our Data Center IT infrastructure assets. You will play a crucial role in ensuring efficient utilization, tracking, and management of IT equipment to support operational excellence in IT department.

Key Responsibilities:
Be responsible for an inventory database for all IT assets, including servers, storage systems, networking equipment including data center IT components like GPUs, transceivers and many more.

Conduct regular audits of physical and virtual assets to ensure accuracy and compliance with company policies.

Manage the entire lifecycle of IT assets from procurement through deployment, maintenance, and eventual disposal.

Manage RMA process for GPUs, Motherboard, Power supplies, and many more data centre components.

Generate regular reports on asset utilization, performance metrics, and financial analysis related to the IT infrastructure.

Analyze trends and provide recommendations for optimizing asset performance and reducing costs.

Establish and enforce policies regarding asset management practices, including security, compliance, and risk management.

Ensure adherence to industry standards and regulations concerning IT asset management.

Work closely with IT departments, project managers, and other stakeholders to support projects and initiatives requiring asset allocation.

Communicate asset status and potential issues to senior management and relevant teams effectively.

Identify opportunities for process improvements in asset tracking, reporting, and life cycle management.

we are looking for a Senior Site Reliability Engineer (DevTools)
Your responsibilities will include:

Improving services based on user feedback

Building fault-tolerant, self-healing architecture

Finding ways to speed up our systems and reduce user friction

Modifying well-known closed- and open-source solutions Supporting our users

As a Senior Technical Program Manager, you will own the end-to-end delivery of GPU clusters and other critical IT infrastructure components that power next-generation AI workloads. In this high-impact role, youll coordinate engineering, networking, construction, and operations teams to deliver GPU clusters and critical IT infrastructure at hyperscale. Youll work closely with infrastructure leadership to define strategy, manage risk, and ensure on-time, high-quality launches.Youll play a key role in scaling our global infrastructure footprint across the EU markets.

Travel: This position may require on-site presence at data centers during key deployment phases.

Your responsibilities will include:

Lead end-to-end delivery of new data center programs, from design through handover to operations.
Define and manage scope, schedule, and risks, maintaining focus on critical paths and proactive issue resolution.
Translate business and technical requirements into actionable project plans and measurable deliverables.
Oversee vendor and contractor execution, ensuring quality, budget, and schedule.
Provide structured program reporting, including dashboards, documentation, and executive updates.

We are looking for a DevOps Engineer to join our fast growing company and in a breakthrough stage where we build our dream team with the most passionate and professional people in the industry. Our team thinks differently and quickly, delivering high quality and innovative solutions with the latest technologies and frameworks. And we never forget to enjoy the ride along the way!

What Youll Be Doing:
Championing DevOps culture: Identify friction points and implement scalable automation to improve reliability, delivery speed, and developer experience.
Operating and optimizing production environments: Leverage infrastructure as code and modern observability tools to ensure stability and performance.
Empowering R&D: Build intuitive internal tools that foster a self-service culture and enable teams to own their operational workflows.
Leading deployment lifecycles: Drive architecture, design, and hands-on implementation for deployments across multiple regions and environments.
Driving innovation with impact: Collaborate across teams, challenge the status quo, and take ownership of technical decisions.

We are seeking a highly skilled and customer-focused professional to join our team as a Solutions Architect specializing in Cloud infrastructure and MLOps. As a Cloud Solutions Architect, you will play a pivotal role in designing and implementing cutting-edge solutions for our clients, leveraging cloud technologies for ML/AI teams and becoming a trusted technical advisor for building their pipelines.

Youre welcome to work hybrid from Tel Aviv, Israel.

Your responsibilities will include:

Act as a trusted advisor to our clients, providing technical expertise and guidance throughout the engagement. Conduct PoC, workshops, presentations, and training sessions to educate clients on GPU cloud technologies and best practices.
Collaborate with clients to understand their business requirements and develop solution architecture that align with their needs: design and document Infrastructure as code solutions, documentation and technical how-tos in collaboration with support engineers and technical writers.
Help customers to optimize pipeline performance and scalability to ensure efficient utilization of cloud resources and services powered by AI.
Act as a single point of expertise of customer scenarios for product, technical support, marketing teams.
Assist to Marketing department efforts during events (Hackathons, conferences, workshops, webinars, etc.)

We're hiring a Technical Enablement Specialist to own the rollout and adoption of AI and engineering, product and design enablement across our Product-Technology org. This is a sole-function, high-impact role - you will be the person who takes approved strategy and turns it into real execution, visible adoption, and measurable outcomes. This role reports directly to the Director of Product-Engineering Operations.
If you are a get-it-done person who loves working with people, knows how to drive change without heavy process, and is excited about where AI is taking software development - this role was written for you.
About the Role:
Lead AI adoption across Product-Technology - own the rollout of AI tools, agents, and AI-first practices; identify blockers and drive follow-up actions to move toward higher AI-generated code
Drive Agentic SDLC adoption - translate approved solutions and guidelines from Leadership into practical, consistent rollouts, including the POC framework and experimentation guidelines
Build scalable enablement programs - use AI to design and produce learning assets, workshops, and self-serve resources that keep pace with a fast-moving engineering org
Own knowledge management - maintain Confluence as the single source of truth for AI and engineering enablement; close content gaps with documentation, playbooks, and best practices
Foster a culture of continuous learning - coordinate the Engineering Forum, Engineering Guild, Product Guild, and AI community channels; identify opportunities for growth and keep the org current on AI tooling and industry trends
Partner with leadership and measure impact - collaborate with Product-Technology leadership to anticipate needs, define success metrics, and continuously improve programs based on data and feedback

Who We Are: Incredibuild is the leading platform empowering developers and enterprises to radically accelerate their development cycles. We help world-leading brands like Microsoft, Citi Bank, GM, Amazon, and Adobe shorten build times, allowing for more iterations, faster product releases, and significant resource savings. Our technology streamlines and accelerates everything from compilation to release automation, dramatically expediting time to market for our clients. You aren’t just "fixing CI/CD pipelines" - you are building a robust Internal Developer Platform (IDP) and creating the tools that enable our engineers to ship high-performance code at scale. If you love writing clean code and get equally excited about a perfectly orchestrated Kubernetes cluster or an elegant Terra grunt module, you’ll fit right in.
What you'll do: Architect & Build: Take full ownership of our infrastructure, from backend services to cloud resources. Empower Developers: Develop and maintain our homegrown IDP , ensuring a seamless "golden path" for engineering teams. Scale the Stack: Design and manage scalable, reliable environments using AWS, Argo CD, and Helm. Automate Everything: Build sophisticated CI/CD workflows using GitHub Actions and manage stateful infrastructure with Terra grunt. Innovate: Evaluate and integrate new CNCF tools and internal utilities to keep our platform at the cutting edge.