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We are looking for a Senior Product Designer who designs products and builds the tools that change how design gets done.

This role has two halves. You will own the design of a core area of the platform, end to end, at the same craft bar as everyone else on the team. Alongside that, you will build the agents, skills and internal tools that reshape how our whole design team works., and prove them on your own product area first.

We think these belong together. Someone rebuilding the workflow should be living inside it every day, so what they build survives contact with real product work. If you have been quietly automating your own design process and wishing it were your actual job, this is that job.

We already have an AI agent in the product. It works, it is early, and it is nowhere near what it should be. How far it goes, and what it grows into, is genuinely open. The designer who understands agents best will have a real voice in answering that.

This is an individual contributor role. You will mentor, and you will change how the team works, but you will not manage people.

Key Responsibilities:

Own a core product area: Take full design ownership of a significant surface, from discovery through shipped experience and beyond launch, working directly with product and engineering.
Build the agentic design toolchain: Create and maintain the skills, agents and commands the design team uses day to day, covering the path from ticket to reviewable prototype.
Prototype in working code: Move from problem statement to a clickable, testable artifact quickly by orchestrating agents to do the building while you review, steer and cut.
Orchestrate agents through a product cycle: Decide what gets delegated, what stays human, and where the human gate sits, then write it down so others can repeat it.
Make new ways of working stick: Run the rituals that turn tools into habits. Prototyping sprints, office hours, pairing, internal demos, and the documentation behind them. Retire what does not earn its place.
Keep us honest about quality: Define how we know an agent output is good, build lightweight checks for what you ship, and tell us plainly when the agentic path is worse than the manual one.

Were looking for an experienced Product Analytics Manager to play a key role as part of the Product organization. The Product Analytics Manager will lead the domain and work closely with Product, R&D, Sales and Marketing, Customer Success, and BI to drive data-informed product and business decisions.
Key Responsibilities:
Define product success metrics, usage benchmarks, and adoption KPIs across products and customer segments, ensuring alignment with our clinical and business impact goals.
Own the end-to-end product analytics framework - including event design, tracking strategy, data validation, and ongoing data quality monitoring.
Perform hands-on deep-dive analyses, working directly with raw data and collaborating with R&D and BI to ensure robust data models, pipelines, and instrumentation.
Partner with Customer Success and BI to deliver customer-centric insights and support the evolution of the product data infrastructure.
Build dashboards and analytical models to support product and business decision-making, evaluate feature performance, and establish a continuous feedback loop between user behavior and product development - using data-driven insights to challenge assumptions and prioritize high-impact roadmap initiatives.
Quantify the clinical and economic impact of TytoCare solutions by analyzing real-world encounter data to validate key performance markers such as reduction in cost of care, improved patient outcomes, and product utilization.
Translate complex analyses into clear, actionable recommendations for technical and non-technical stakeholders.
Provide professional leadership in analytics, including team management (if applicable) and contributing to the growth of the analytics function.

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? About the role You will own AI products end to end, from discovery with the business, through vendor and platform selection, to production launch and measured business impact. This is not a roadmap-only role. You will be in the tools, prototyping with LLM platforms, writing and testing prompts, reviewing agent conversations, querying data and building working demos yourself before handing anything to engineering. What you'll do
* Own the full lifecycle of one or more AI products: problem framing, PRD, launch, iteration and scale-up.
* Work directly with business units (service, sales, claims, underwriting) to turn operational pain points into measurable AI use cases.
* Build hands-on: prototype agents and internal tools on approved platforms, test them yourself, and iterate on prompts, flows and guardrails.
* Analyse agent performance data and drive quality improvements.
* Define and track product KPIs tied to business outcomes.
* Partner with GRC, legal, privacy, security and data teams to move solutions through our AI SDLC and governance gates, including EU AI Act obligations.
* Manage AI vendors and technology partners across evaluations, POCs, commercial and delivery milestones.
* Support our AI Center of Enablement: help business builders scope, build and safely deploy their own solutions, and know when to escalate to professional development.
* Manage backlog, sprint planning and releases in a fast-moving, multi-country environment.
* Track the market and bring back what's actually usable: new models, agent frameworks and platforms.


Business Unit:
PassportCard Labs