לוח משרות דרושים הייטק מחשבים ורשתות בהרצליה

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

As an Infrastructure Operations Specialist, you will:

Provide expertise in managing product infrastructure, collaborating closely with various interfaces
Explore and develop methodologies to enhance our domain expertise
Thrive in a dynamic, fast-paced security, and operational environment
Lead implementation processes, from research to production
Conduct constant analysis with multiple tools in order to optimize workflows and processes

The TI Engineering team is focused on building cutting edge solutions, countering adversary-based threats to us and its customers through dissemination of threat intelligence, proactive hunting, incident response, and the development of new solutions and methods to detect adversary activity, investigate and respond to the attacks.

Responsibilities:
Continuous Integration and Continuous Deployment: Integrate CI/CD pipelines into the software delivery process. Automate testing, deployment, and rollback procedures to ensure smooth and reliable software releases, Implementing CI/CD best practices, facilitate rapid iteration cycles, improve deployment reliability, and reduce the risk of introducing regressions or failures into production environments.

Service Reliability: Ensuring the reliability and availability of software services by implementing robust monitoring, alerting, and incident response systems. Focus on minimizing downtime and service disruptions to meet reliability targets.

Automation and Tooling: Develop and maintain automation tools and infrastructure to streamline repetitive tasks, improve efficiency, and reduce human error. Leverage tools for deployment, configuration management, and scaling to support the reliability and scalability of services.

Performance Optimization: Analyze system performance metrics and conduct capacity planning to ensure services can handle current and future traffic demands effectively. Identify performance bottlenecks, optimize resource utilization, and implement improvements to enhance service performance.

We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams.

This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT departmentensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals.

Responsibilities

Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
Responsible of the company labs including user management, networking, auto provisions and maintenance
Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

We are hiring an experienced DevOps Engineer to help us keep growing.
If you're dedicated and ambitious, we are an excellent place to grow your career. Don't hesitate to apply.
As a DevOps Engineer, you will be responsible for:
Develop complex Continuous-Delivery systems.
Design and implement modern infrastructure and deployment mechanisms for containerized microservices systems.
Utilize and configure advanced cloud-based solutions to support system development and deployment.
Explore and integrate new solutions for various infrastructure-related matters
Configure and manage tools and infrastructure for a fast and reliable deployment process.

Required FINOPS ENGINEER
Full-time
ABOUT THE POSITION
A leading software company delivering a full spectrum of software services that enable customers to focus on their core business activities.
Our employee's works with the latest technologies and builds advanced systems using cutting-edge technologies.
We deliver tailor-made innovative solutions and services ranging from focused product and technology analysis to comprehensive development and in-depth consultancy.
Our solutions address varied needs across every domain, from startups and mid-size firms, government agencies, public and private enterprises, and global corporations.
We are seeking a highly motivated FinOps Engineer to join our team.

We are hiring an experienced DevOps Engineer to help us keep growing.
We leverage the Web by administering cross-platform development. We strive to build and maintain our top-notch expertise in this extremely dynamic and versatile field.
If you're dedicated and ambitious, this is an excellent place to grow your career. Don't hesitate to apply.
As a DevOps Engineer, you will be responsible for:
Establishment, development, and ongoing operation of cloud infrastructures serving developers.
Utilize and configure advanced cloud-based solutions to support system development and deployment.
Explore and integrate new solutions for various infrastructure-related matters
Providing support for resolving complex issues.
Assisting in the implementation and deployment of complex projects in the cloud environment.

We are looking for a talented Cloud Project Manager who will join our team and be responsible for managing cloud migration projects and developing advanced cloud infrastructures.
We are a leading software company delivering a full spectrum of software services that enable customers to focus on their core business activities.
We leverage the Web by administering cross-platform development. We strive to build and maintain our top-notch expertise in this extremely dynamic and versatile field.
The role includes:
Managing cloud migration projects from inception to full implementation.
Planning and architecting cloud infrastructures, considering the company's business needs.
Close collaboration with IT, development, and information security teams.
Managing project budget and timelines.
Risk management and problem-solving.
Working with external cloud vendors.
Monitoring cloud system performance and generating reports.
Providing ongoing updates to management on project progress.

We are looking for an DevSecOps Engineer to lead the security processes on top of the company's CI/CD processes and work closely with development and DevOps teams to ensure all processes meet security requirements and enhance existing processes:
Develop and implement automated CI/CD processes while incorporating best practices for software security.
Collaborate closely with development and infrastructure teams to identify and remediate security vulnerabilities in code and infrastructure.
Establish and manage tools for identifying and monitoring information security.
Develop strategies for identity and access management.
Provide training and raise awareness of security among development teams.
Manage and implement response plans for security incidents.

We're looking for a Devops Engineer for our R&D team, who is passionate about application architecture, system design, and end to end implementation.

Responsibilities include:

You will independently determine and develop architectural approaches and solutions, building automated deployment and testing environments, managing performance bottlenecks and continuously improving the security and resilience of our platform, and act as a knowledge source for other team members. If youre a get-things-done, hands-on creative thinker and doer, this ones for you.

We are searching for an innovative Backend Engineer that will join us and be part of a SW team responsible of the full life cycle development of several web key applications including technical and statistical research, design, coding and integration.
This role will require you to move fast and deliver great products, you will be part of a smart, motivated, creative team of people who are filled with positive energy targeting to bring the best solutions to the finish line.
In this role youll :
Deliver scalable features to support our vision in a timely and quality manner
Building cutting-edge technologies that make a powerful impact on data-driven systems
Tackle tough problems and find creative ways to solve them
Produce (a lot) of high-quality, functional code that is readable, testable and maintainable
Leverage our in-house autonomous tools to manage all development flow, from setting up our development environment to creating git branches and deploying services to production
Be the owner of your domain to ensure code quality, performance, and scalability of our products

We are searching for an innovative and experienced Data Engineer that will join us and be part of our new data initiatives team in our data group.
As a Data Engineer, you will:
Be a part of a cross functional team of data, backend and DevOps engineers.
Be responsible for ingesting large volumes of new data, followed by deep understanding and inspection of the data in close collaboration with data scientists.
Lead the architecture, planning, design and development of mission-critical, diverse and large-scale data pipelines over both public and on-prem cloud solutions.