Required SUPPORT ASSOCIATE - HAIFA
Role background:
Our Support department is open seven days a week. In our Support team, there is no typical day. To be successful in the Support Associate role you will need to be self-motivated, and have excellent communication skills to be able to support our customers, restaurants, and Courier Partners.
If you have what it takes, we look forward to hearing from you!
What you'll be doing:
Customer Focus: Deliver memorable experiences with every customer interaction.
Collaboration: Team up with our Operations branch to address issues.
Communication: Connect authentically with courier partners, customers, and merchants.
Tech-Friendly: Enthusiasts ready to master CRM and other tech tools.
Ownership: Grab tasks directly, seeing more than what's right in front of you.
Requirements: Be Flexible: Ready for weekend and shift-based schedules.
Stay Involved: Able to attend a 4-week training and team lead meetings.
Work On-site: Prepared to work from our office.
Got Experience: Previously worked in a customer-facing or logistics role.
Quick-learner: You're good at spotting small things, juggling tasks, and writing well.
Go-getter: Eager to dive into a fast-paced startup environment.
Multilingual: Fluent in Hebrew and proficient in English, extra languages are a plus.
This position is open to all candidates.