דרושים » כספים וכלכלה » CRM Data Analyst

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. We are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why youll love working in our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, youll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position This full-time position is based in Tel Aviv. As a salesforce Administrator, you will be responsible for managing and customizing the CRM to fit our evolving sales processes and meet the needs and demands of our cross-functional teams. Your day in our company You will be collaborating with all of Mindspace's departments. As an initiator, you are seeking new ways to become better, who is both a one-man-show and a team player, able to effectively work with others to achieve ambitious results. The main responsibilities of a salesforce Administrator in our company include (but are not limited to):
* Manage and maintain salesforce objects, fields, automations and administration.
* Provide technical solutions to meet operational requirements.
* Lead improvements and automation process based on the companys business processes and needs.
* Handle data migrations and data fixes.
* Train and support internal end users.
* Handle system irregularities.
* Stay up-to-date with new CRM technology & innovation and identify new tools to support operations.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-driven technology, representing the pinnacle of machine learning, GenAI, and computer vision within the automotive sector. With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, UVeye stands at the forefront of automotive technological advancement. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity and encourages teamwork. Our drive for innovation and pursuit of excellence are deeply embedded in our vibrant company culture, ensuring that each individual's efforts are recognized and valued as we unite to build a safer automotive world.
UVeye is looking for an experienced Data Analyst to join our Data team As our Data Analyst, you'll play a pivotal role in cleaning, analyzing static data, and contributing to the success of our data-driven culture.
A day in the life and how you’ll make an impact:
* Perform thorough cleaning and analysis of static data, ensuring accuracy and reliability.
* Conduct statistical and exploratory analysis to uncover patterns, trends, and key insights.
* Create insightful reports and visualizations that effectively communicate complex findings to various stakeholders.
* Work directly with stakeholders to understand their data needs and collaborate in making informed, data-driven decisions.

We are looking for a Business Analyst- Customer Facing who will be responsible for the assessment of games and marketing campaigns.

A key aspect of the role will be a collaboration with the games team in analyzing new games performances and with the marketing team in designing engaging campaigns that can be measured and conducting the pre-campaign analysis and cost estimations.

He\She will be providing valuable insight into customers behavior at different stages of their relationship with the company, making recommendations on relationship strategies for different customer segments, and helping to initiate and implement CRM initiatives that will boost brand and customer loyalty.
What You'll Do:
Analyze the success of games in iGaming sites, including performing benchmarking analysis.
Collaborate with the marketing team in the design of engaging campaigns that can be analyzed and conduct pre-campaign analysis.
Deliver customer insights and make recommendations by performing post-campaign analysis.
Provide timely and accurate monthly reporting of KPI.
Partner with cross-functional stakeholders to develop and execute campaigns that optimize customer loyalty and lifetime value.
Provide support for the development of predictive models, customer segmentation studies, and reports.
Understand performance and explain the story behind the numbers, prepare data sets for the analysis by querying multiple data sources.
Define and implement measurement strategies producing meaningful marketing KPIs and reports with actionable insights/actions.
Identify opportunities to improve business/marketing performance Manage Snr. Stakeholder Expectations.
Answer business questions using data and analytic techniques, providing fact-based responses.
Data preparation: define, transform and structure data so that the data is ready for analysis.
Create new measures and dimensions within the data as needed to solve the problem at hand.
Find and implement analytical approaches to decision making optimization.
Demonstrate the value of your analytical outputs in terms of decision-making improvement.
Educate business users and leaders on how to measure performance.
Look for ways of working with the rest of the BI team to fully automate where the same analysis needs to be repeated weekly or periodically.

Required Customer Success Manager
About the company:
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As a Customer Success Manager, you will manage a wide portfolio of global programmatic partners. You will leverage your interpersonal skills to build and nurture relationships with key stakeholders in our industry and collaborate with them to drive performance, mutual growth and partner satisfaction.
Whats the day-to-day like?
Cultivate strong relationships with our partners, understanding their needs and objectives
Manage partnerships day one and throughout our partners entire lifecycle with the company. Proactively identify and solve partner issues and ensure high levels of satisfaction with our products and services.
Monitor, troubleshoot and optimize performance for different types of partner integrations and activities.
Use data analytics tools to draw business conclusions and identify opportunities for growth.
Work closely with the sales team to expand our reach and support the sales process.
Act as our partners advocate internally, Relay partner feedback and development requests to the product and R&D teams.
Working with multiple stakeholders, inside and outside the organization, to drive projects successfully.
Working model: This is a FULL-TIME position, and the company works in a hybrid model. Our office is located near Sarona Market Tel Aviv.

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

Required data Management and AI Specialist
The data Management and AI Specialist will be responsible for creating and maintaining advanced functions and formulas in Google Sheets. Additionally, this role requires expertise in integrating and working with various AI tools to create custom scripts and enhance the functionality of our Google Sheets applications.
Through data analysis, identify opportunities for process improvement and optimisation to streamline operations.
Key outcomes of the role:
Develop, TEST, and implement advanced functions and formulas in Google Sheets
Create, modify, and maintain custom scripts using Google Apps Script
Integrate AI tools to enhance Google Sheets functionality
Troubleshoot and resolve issues related to Google Sheets and associated scripts
Collaborate with team members to understand requirements and provide effective solutions
Document processes, scripts, and user guides for developed solutions
Stay updated with the latest features and updates in Google Sheets and AI tools
What's in it for you?
There are many reasons to come on board our team of talented professionals, but here are just a few
We are collaborative, fair, consciously inclusive, and flexible
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We invest in the development of our people to drive our ambitions forward
We offer a range of benefits (including your choice of tech) and a competitive package
We offer a great work environment in an internationally successful enterprise in the online services industry.
If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

an AI text generation platform for marketers.
More than 1 billion marketing messages are created every day across digital channels. Most of them are bias-laden, expensive to create, and ineffective.
artificial intelligence models are capable of analyzing text and understanding its intent and ideal audience. As a result, we can now generate original marketing language that drives action.

Who we are
Were a team of doers from all walks of life who share a passion for AI and innovation.
We firmly believe in personal growth, care deeply about our work, and aspire to be world-class in everything we do.

The opportunity
Weve been fortunate to enjoy rapid growth and adoption by thousands of customers, and actually, were just getting started. As a Customer Experience Associate, you will join a small team that moves fast and help build out a key function.

Together with the team, youll be responsible for supporting our customers at scale. You will own management of our Knowledge Base Resources and leverage AI to handle customer support escalations and requests at scale. Youll also work closely with our product team, representing the voice of the customer and in turn creating guides to help our customers drive the most impactful business outcomes with our new features and releases.

Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features. You will also significantly shape the companys future by creating value for our existing and new customers. A successful Customer Experience Advocate at will critically evaluate the business, our team, his or her own performance, and our processes with a growth mindset. Failure is expected and encouraged because thats where we learn. And finally, youll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us.

Responsibilities:
Help customers succeed and provide support on all levels: technical, business, and product
Deliver excellent support to customers at scale, understand their business goals, and unblock any technical hurdles to their success.
Manage our support channel and our self service resources while acting as a liaison between our self serve clients and the rest of the team
Maintain a comprehensive and updated knowledge base
Work together with the marketing and product teams to push customers toward success and high product engagement at scale
Educate new customers through marketing materials and product documentation
Provide internal customer feedback
Leverage data to demonstrate how has impacted our customers and identify areas of risk & opportunity with our customers at scale
Analyze customer usage data, gather insights and learnings, and establish new processes and product requirements
Fail forward. We encourage you to think and act quickly and test new ideas