דרושים » עבודה ראשונה » French-speaking Customer Services Safety Agents

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!
You Will:
Working Sunday - Saturday, 08:00-17:00, 5 days a week.
Hybrid work environment - both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote thecompany Cultural Values through both behavior and attitude, including being an advocate for team members.
Job number- R_101873.

Join us, a fintech start-up with financial backing from the strongest investors in the Israeli economy.

Its an opportunity to join a technology company, with excellent conditions in a dynamic and developing environment!

Responsibilities:

Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.

Clarification, handling, and providing solutions to customer complaints.

Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.

In addition, customer support is also carried out through chat support systems.

We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are looking for a Customer Service Representative.
The Customer Care Specialist acts as a liaison between us, its drivers, clients and passengers. Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.
Your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
The position is in a hybrid work model.
To be available during the following shifts from Sunday to Saturday (including Holidays): 07.00 15.00, 15.00 23.00, 23.00 07.00.

We are looking for a Customer Facing Data Scientist (LLM).
As a Customer Facing Data Scientist you will be at the core of our most important effort: how do we solve our customers LLM evaluation pains at scale.
You will work with some of the worlds best AI groups and with our top notch product data science team.
You will play a critical role in ensuring that our customers effectively use LLM Evaluation for testing and monitoring and have full ownership for identifying the best path of implementing the solution into our users LLM pipelines.
Thus helping them to prevent hallucinations, create automatic evaluation flows, and enable continuous performance tracking and improvement. Being customer facing means that you will be working with our customers to understand their needs, help them customize the solution and investigate issues.
This role requires expertise in data science and proficiency in Python. Communicating with customers means that you will need to present your ideas concisely, know how to find a way to work around customers/prospects objections and develop relationships.
The ideal candidate holds a relevant degree and possesses hands-on experience managing LLM solutions in an operational production environment along with a passion to make our customers successful.
Well be going through a lot together, so we want your character and mindset to be a good fit for a fast-moving startup.

Required SUPPORT ASSOCIATE TEL AVIV
Role background:
Our Support department is open seven days a week. In our Support team, there is no typical day. To be successful in the Support Associate role you will need to be self-motivated, and have excellent communication skills to be able to support our customers, restaurants, and Courier Partners.
If you have what it takes, we look forward to hearing from you!
What you'll be doing:
Customer Focus: Deliver memorable experiences with every customer interaction.
Collaboration: Team up with our Operations branch to address issues.
Communication: Connect authentically with courier partners, customers, and merchants.
Tech-Friendly: Enthusiasts ready to master CRM and other tech tools.
Ownership: Grab tasks directly, seeing more than what's right in front of you.