דרושים » רכש ולוגיסטיקה » COURIER EXPERIENCE LEAD

Required REGIONAL COURIER SUPPLY LEAD - ISRAEL
TEL AVIV-YAFO, ISRAEL REMOTE
To succeed in the goal of making supply a non-issue in all countries, we are now looking for Regional Courier Supply Leads to own the topic for each region. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations) to align on strategic direction and ensuring local context is always considered.
In this role you are responsible for meeting the set KPIs on courier acquisition which directly fuel customer and courier experience and need to act proactively to meet the targets. This is not an easy role, and requires a versatile skill set to succeed. This role includes frequent collaboration and alignment with Operations Managers, local onboarding teams, Courier Marketing, Procurement, Product, and Analytics on top of great analytical skills. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
This role is highly analytical, and requires strong operational rigor and structured approach to manage planning for a large scope of cities. Success in this role also requires ability to efficiently collaborate and align with both local and global teams (Ops teams Operations Managers, local onboarding teams, marketing, product and analytics teams). A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
What You'll Be Doing:
Accountable for meeting our courier acquisition financial and operational target KPIs which aim to achieve optimal supply-demand balance, in order to offer stellar customer experience.
Plan & execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.
Monitor & course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster or reactivating inactive couriers
Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress
Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation
Support in implementation of global improvement initiative roll-outs
You will report to our Global Head of Courier Supply, Roope Turunen.

We are now looking for an Operations Manager to join our Operations Team in Tel Aviv.
The Trust & Safety team is looking for an Operations Manager to build solutions to ensure that we reduce and respond to safety incidents on our platform. You'll grow familiar with our three audiences Consumers, employees and Merchants, and become a point person for all things Safety & Response. Youll have a comprehensive understanding of how safety incidents are reported to us on the platform and, most importantly, how we respond to ensure the best possible experience for our Consumer, employees, and Merchant partners.
In addition, you will be expected to be working across the Operations Team and closely with the Legal, PR, and Product Teams.
In our Operations team life moves fast and there is no typical day, so in order to be successful in this role you will need to be self-motivated, confident, and very creative, be a proactive independent thinker and possess leadership skills.
Our operations run seven days a week in multiple cities - although this role is mainly a Sunday-Thursday job, sometimes it will require to be available on weekends too.