דרושים » מחשבים ורשתות » IT Administrator

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.

We are currently seeking a dedicated IT professional who possesses exceptional communication abilities, comprehensive knowledge of industry best practices, and a profound technical proficiency in IT operations within both Mac and Windows environments.
The position is with our IT Service Desk team, where the candidate will provide dynamic support in a collaborative environment, handling internal requests, setting up new computer systems, and delivering essential IT support.
Responsibilities:
Oversee various aspects of the office IT infrastructure, including its design, implementation, and user engagement
Provide technical support in both MacOS and Windows environments.
Manage IT-related procedures for employee onboarding and offboarding
Facilitate the setup of new computer systems and user accounts
Provide support for video conferencing, including audio and visual configurations
Assist with audio/visual setups for corporate presentations and events
Manage the procurement process for IT equipment.

About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position As an IT Specialist, you will be responsible to provide technical support and guidance to the Mindspace members and employees What you will be responsible for, mainly:
* Maintaining communication with the Global IT Director and ensuring that branch policies are in line
* Providing technical support and guidance to the Mindspace members and employees
* Integration of new technology systems throughout the Israel market
* Cisco Meraki Network administration - VLANs, Switches, MX, etc.
* Managing network printers - installing and configuring
* Maintain and operate conference rooms AV systems
* Documentation and developing training materials as needed to fulfill the project requirements. #LI-Onsite

As the IT Specialist at Nucleai, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs. You will be responsible for various core processes and systems within Nucleai, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities
* Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
* Install, configure, and maintain hardware and software.
* Set up accounts and workstations.
* Manage office inventory.
* Assist with IT procurement
* Deploy and manage new IT systems, services, and projects.
* Monitor performance and maintain systems according to the company’s guidelines.
* Ensure security policies, procedures, and protocols of the company.
* Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

We are looking for an IT System Admin to provide technical IT support to the companys employees.
Key Responsibilities:
Provide IT technical support and infrastructure to our employees & company (software, hardware, security, network, etc)
Troubleshoot, investigate, and solve complex IT issues related to:
Computersservers software & Hardware (system configuration, software management, maintenance, and upgrades)
Operating systems (Windows, Windows Servers)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
IT Security Events.
Manage IT Support tickets queue according to the companys SLA and KPIs to provide quick, efficient, and professional support.
Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
Leading and executing IT projects aimed at implementing and improving technologies and systems.
Work as per IT policies and guidelines (SLA, KPIs, etc.)
Assist IT Manager in diverse tasks and other duties as needed or assigned.

We are looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment.
Responsibilities:
Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.

We are looking to hire an IT expert with a focus on service, outstanding communication abilities, and a deep understanding of best practices.
You'll ensure our IT infrastructure operates reliably and securely, facilitating company-wide success in a mixed Windows and Mac environment.
Responsibilities:
Administer and support the daily operations of our IT network systems, which include endpoint management, cloud services, identity management, device configuration
Develop and manage the companys network architecture to maintain robust connectivity and security
Design and implement IT infrastructure solutions, ensuring efficient and effective deployment
Track and resolve system issues, maintaining detailed records from identification to resolution
Collaborate with various teams to refine processes for increased efficiency
Ensure uninterrupted operation of essential workplace technology, including network infrastructure, Wi-Fi, internet access, Teams rooms, scheduling systems, and dashboards.

Required IT system Admin.
Provide IT Technical Support and infrastructure to employees company (software, hardware, security, network, etc).
Troubleshoot, investigate, and solve complex IT issues related to:
-Computers/servers software Hardware (system configuration, software management, maintenance, and upgrades).
-Operating systems (Windows, Windows Servers).
-Network infrastructures (LAN, WAN, VPN).
-Company IT systems and business applications.
-IT Security Events.
Manage IT Support tickets queue according to the companys SLA and KPIs to provide quick, efficient, and professional support.
Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
Leading and executing IT projects aimed at implementing and improving technologies and systems.
Work as per IT policies and guidelines (SLA, KPIs, etc).
Assist IT Manager in diverse tasks and other duties as needed or assigned.

we are looking for a Solution Architect - Marketing Cloud -JR245372
.The Marketing Cloud Solution Architect is a key member of the Salesforce
Marketing Cloud Customer success team.
While the architects can be more technical of nature or more oriented towards requirements capturing (Solutions), a Solution Architect is always involved with the design and delivery of solutions and technologies that meet client business goals and technical requirements.
The SA is responsible for leading the design and delivery of solutions on the Salesforce Marketing Cloud.
To meet Customers business goals the Solution Architect is working with Marketing Cloud Technical Architect and Project manager to ensure timely and fully functioning Marketing Cloud integrations and improvements.
The ideal candidate will have a Salesforce Marketing Cloud Services, or related Partner / Consultancy background.
The ideal candidate should be known to work independently, thrive in an entrepreneurial atmosphere, communicates subtly, work with business operations, and effectively design, test, and deploy software solutions.
A successful SA has strong development experience and enjoys developing technical solutions. Must be an excellent communicator who can tailor their delivery to a variety of audience and communicate both in English and Hebrew fluently.
Responsibilities:
Ability to build a solution based on client requirements (e.g. data flows, journeys, etc.)
Lead inter-team meetings on the technical and business challenges related to customer Marketing Operations initiatives.
Understand and map Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs.
Clearly and articulately document solutions (incl. artefacts like code samples, screenshots, etc.)
Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities
Design and then work with Technical Architects (TA) to implement and test solutions to our operational needs and challenges.
Identify project issues/risks and present alternatives to alleviate or resole
Conduct solutions testing and validation
Travel to client sites for onsite discovery and solutions presentations. Not expected to exceed 25% - 50% throughout the year, but differs per engagement.
Build, handle and present an actionable BRD/FSD (Blueprint) that aligns a clients business needs to that of the Salesforce Marketing Cloud solutions
Running multiple client engagements and work with associated team members

An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers.
Possess solid communication skills, both oral and written.
Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects, some of high visibility, as assigned.
Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
Duties & Responsibilities:
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday- Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.