Create, document, and track corrective action reports like 8D reports (both customer and internal).
Communicate with customer representative/ Sales / Marketing regarding Customer complaints and customer quality questions.
Work with process engineering personnel and other departments regarding problem root cause analysis, corrective and preventive actions
Analysis of problem trends and drive continuous improvement actions
Creates and/or maintains various reports as needed.
Support physical analysis of failures in Failure Analysis Lab
Performs supplier audits against an established schedule, occasional travel may be required
Assists in ISO 9001, IATF 16949, ISO 13485, VDA 6.3 and internal audits
Supporting and interacting with customers through complaint investigations, resolution, and trending
Requirements: 2 year technical degree with 4+ years experience in a technical field
4 years experience with Internal Quality Systems, Supplier Quality, or Quality Engineering
2 years experience with Internal or Supplier Auditing
2 years experience with quality tools implementation including 8D, APQP, SPC
High level English
Strong interpersonal, verbal and written communication skills: able to be assertive and articulate issues in a professional manner
Strong computer skills
Strong analytical skills
Meticulous attention to details
Knowledge of the standards of Quality Assurance systems (advantage).
Knowledge of, experience with, or certifications in the following preferred: ISO 9001, IATF 16949, ISO 13485, VDA 6.3, Lean/Six Sigma Green/Black Belt, Minitab, drawing interpretation.
This position is open to all candidates.