דרושים » חומרה » Product Writer

Deep Instinct is not just another cybersecurity company in the vast landscape of cybersecurity startups. Our unique cutting edge-technology puts us at the forefront of the fight against cyberwarfare. We are an innovative start-up with a game-changing cybersecurity solution that delivers HOPE to enterprises in their battle against ransomware and Zero-day attacks with our one-of-a-kind prevention-first approach. This is an incredible opportunity to join a cyber security company before its initial IPO offering and be part of our promising journey towards great success! Come be a part of our mission to disrupt the conventional approach to protection in the cybersecurity industry.

Office Location:
TLV Office

Region:
Israel

Responsibilities::
We are looking for an experienced Senior Technical Writer for a full-time position (hybrid work mode: 2 days WFH) to take on a key role of developing and maintaining a wide range of technical documentation for our cybersecurity software products. Someone who is autonomous and who is not afraid to take initiative and expand on their defined scope or role. Someone who is diligent and professional as well as highly personable and approachable with a “can-do” approach. You will join the technical documentation team which is under the umbrella the Product Management group. The product management group is close-knit and highly-collaborative and includes the Product Managers, UX/UI designers, and of course the technical documentation team. What can you expect to be doing? You will be taking on the significant role of implement working knowledge and initiating cross-functional collaborations to continuously evaluate and enhance existing documentation and applicable tools to take documentation usability to the next level. This includes the following: Working closely with the Product Managers, R&D, technical account & support managers, customer success, training teams, and other SMEs to solicit the technical information, requirements, and specifications during all phases of development and to effectively and concisely document the relevant instructions/procedures for multiple projects Preparing and maintaining multiple documentation projects as well as monitor and control project statuses Participating in product demos and review meetings. Initiating and managing the end-to-end review and approval process for all content development from draft phase to completion to meet milestone timelines. Analyzing and review existing content to identify opportunities for efficient re-use of content to as well as collaborate with SMEs to further enhance and improve on consistency and accuracy of all technical documentation Identifying and predict customer needs to facilitate reduced support cases through self-serve support provided via the documentation

Why Work With Us::
At Deep Instinct we offer a sense of purpose and are committed to creating a culture that encourages collaboration and inspires creativity. We are strong believers in a positive work-life balance while we nurture and encourage both personal and professional growth and development. We're in the midst of an exciting period of growth and momentum and moving forward at full throttle. We have some of the most industrious, committed, trailblazing people working with and for us, that all share an unwavering determination to achieve unequivocal success.

Join a groundbreaking cybersecurity company revolutionizing the industry with our cutting-edge technology. Our unique approach to cybersecurity offers hope to enterprises combating ransomware and Zero-day attacks. As we prepare for our initial IPO offering, this is your chance to be part of our journey to success.
What We're Looking For: We seek an experienced Technical writer for full-time position in Tel Aviv - hybrid, to create clear and concise documentation for our endpoint protection software product. The ideal candidate is self-directed, proactive, and passionate about simplifying complex technical concepts.
Responsibilities: Collaborate with Product Managers, R&D, and subject matter experts to gather technical information for documentation. Prepare and maintain documentation projects according to product release roadmap. Participate in product demos and review meetings. Manage the review and approval process for all content development.

We are looking for a Technical Writer.
You will create release notes, user procedures, user scenarios, and innovate for more formats. You will create virtual environments and run automation scripts. You will peer review and write according to our controlled language and style guide. Every day will be a new challenge, a new set of skills to use and on which to improve, based on your preferences in the requirements of the current projects.
What will you do?
Plan, research, and document features in a topic-based method. Research includes collaboration with Support, Development, QA, Product Management, and other teams, with a focus on self-learning through hands-on and independent study.
Write according to our style guide and our implementation of STE to create error-free release notes and admin guides, published to multiple formats.
Work with the Product Documentation team to create integrated, consistent deliverables and to innovate for constant improvement.
Share the load on team projects for quick releases and across-the-board quality updates.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements