Position Overview:
The Global Customer success manger is accountable, as part of a team, for supporting and interacting with Digi Key's International and domestic customers, both internal and external, to address inquiries with in-depth knowledge of company products and services.
This position proactively provides information and education to customers, as appropriate, about a variety of products self-service programs Digi-Key offers in a variety of mediums including telephone/email/chat/text.
Handle customers enquiries, complaints of Pre-sales and After-sales via call, email and web chat in a timely and professional manner.
Process order/quotation submitted via fax, email and Internet
Perform any other duties as assigned by supervisor(s) from time to time