We are looking for a dedicated, data-driven Publisher Account Manager with a passion for digital media to optimize revenue and serve as a valuable resource/point of contact. The Publisher Account Manager will work with top-tier publishers to help implement and launch our content recommendations widget on their site, track post-launch performance, and provide strategic direction for new opportunities to grow revenue. The Account Manager will largely focus on optimizing existing relationships by upselling new initiatives to publishers and improving the metrics on their site.
What are some of the things you do on a day-to-day basis?
Manage and grow relationships with premium publisher clients and strategic partners
Understand the companys strategic objectives and map our platform capabilities to the needs of the organization
Develop relationships at all levels across the organization
Understand client strategic objectives & KPIs in order to be able to intelligently identify opportunities and effectively upsell and grow the partnership
Monitor and analyze metrics and proactively take initiative to improve results
Understand our platform capabilities and the value proposition to the Publisher based on the specific capability and user role.
Become a trusted advisor and single point of contact to the client
Work closely with internal teams as the liaison for all business and technical issues and opportunities
Be a field advocate and communicate / advocate client needs to the Product Management team.
Manage the preparation and presentation of performance reports and market insights to partners to further support growth opportunities and recommendations.
Ensure customer satisfaction with our platform and services.
Requirements: A minimum of 3 years of client-facing experience in the digital media/online publisher space
A solid understanding of web technologies and the digital media revenue ecosystem, including web advertising measurements and analytics
Outstanding relationship management and customer service skills to go above and beyond for your clients.
Very strong analytical skills to collect business intelligence by monitoring/identifying trends with data
Highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client
High attention to detail, organized with strong communication skills
Experience with CRM software and MS Excel (or Google Sheets).
This position is open to all candidates.