If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!



As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.

Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We are looking for a Customer Success Manager who will drive retention and growth among our most valuable B2B customers, by understanding their business needs and helping them succeed and expand their ongoing activity on the platform. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth and driving satisfaction and loyalty, while serving valuable insights across the organization.
The ideal candidate is a natural relationship builder with a proactive, result driven approach, demonstrating strategic thinking, alongside sales capabilities. The candidate should be a proactive problem solver with impressive communication and presentation abilities.
About us
Our solution to addressing the unique needs of larger businesses in todays dynamic business landscape. When discovering freelance talent, we know you dont need just anyone to accomplish your project. You need the right person. Thats why our end-to-end solution curates exceptional freelance talent based on their skills. Need extra support? Our Business Success Team is trained to match you with the best fitting talent for your project. They are there to guide you through any step of the process, wherever and whenever you see fit.
What am I going to do?
Develop and maintain strong, long-lasting relationships with key stakeholders to drive growth, loyalty and satisfaction, and achieve sales targets.
Develop a deep understanding of clients plans, goals and challenges to position offering effectively.
Communicate regularly with clients to provide updates on product innovation, industry trends and any relevant news.
Collaborate with internal departments, including business, product and marketing to create satisfying solutions for clients and support their growth.
Serve as the primary point of contact for our high-valued accounts, providing proactive support and guidance to ensure their ongoing success and satisfaction.
Identify and pursue business opportunities for account expansion and upselling additional products or services to increase customer lifetime value and maximize revenues.
Monitor account health and proactively address any issues or concerns to minimize churn and maximize customer retention.
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Consulting, matchmaking and project management with relevant buyers
Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!
You Will:
Working Sunday - Saturday, 08:00-17:00, 5 days a week.
Hybrid work environment - both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote thecompany Cultural Values through both behavior and attitude, including being an advocate for team members.
Job number- R_101873.

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

We are looking for someone passionate about creating a top-notch customer experience and building strong relationships with our customers.

As a Customer Experience Associate, you will be the first point of contact for our tenants and responsible for all communications between them and our team.

In this role you will
Be responsible for providing outstanding support to customers through various channels.
Focus on consistently achieving high customer satisfaction while complying with SLA targets.
Provide professional support to all types of issues during business hours, and to guest emergencies at all times according to on-call duty.
Take ownership of customer issues and follow from problem to resolution.
Contribute ideas and practical solutions to ensure customer satisfaction.
Contribute to team projects by accomplishing related tasks as needed.
Collect valuable customer feedback to improve our physical and digital products.
Build sustainable relationships, tools, and methods, and play a significant role in a fast-growing company.

Required Customer Success Manager (w/ Freight Forwarding background)
The opportunity:
Weve been fortunate to enjoy rapid growth and adoption by customers from all over the globe, and actually, were just getting started. As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.
Responsibilities (or what youll be doing):
You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.
Help customers succeed and provide support both on the technical level and on the business side.
Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

Who we are: Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands. We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more. In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share. This is your opportunity to join a category leader and make a difference. To read more You will get the chance to join a powerful and global Customer Success team and will be using your skills, expertise, and energy to make a huge impact.
What You'll Be Doing
* Manage a large-scale customer portfolio in the SMB segment globally (EU be the key focus)
* Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions and operations).
* You will be accountable for delivering value to customers as well as closing deals and generating revenue, “crushing” your quota!
* Clearly articulate and demonstrate Incredibuild value proposition and promoting new solutions
* Diligently study your customers’ business and architecture and identify expansion opportunities building a healthy expansion pipeline.
* Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
* Be the ambassador of your customer portfolio in Incredibuild and represent the company and the Customer Success team. *This is a hybrid position, working days Monday-Friday

we are looking for a Customer Success Manager

The ability to understand our customers' industry and business, providing
solutions and strategic plans accordingly - especially working with tech companies in the US, Canadian and Israeli markets.
The ability to communicate & present work plans, Business reviews, road maps and use cases.
Performing needs mapping & goal setting with different stakeholders across the organization, including C-levels. Creating a professional strategic plan and execution for each customer: Business pains, KPIs, processes, timeline & call to action.
Mapping of every organization structure, the internal political structure of budgets., and decision-makers.
Reach out methodologies- Ability to reach each stakeholder- when you dont have an intro.
Demonstrate and present a unique value proposition clearly, ROI-oriented- according to the listener.
Actively ensuring your book of customers reaches success and feel in success, by conducting professional QBRs based on business ROIs.
Ability to forecast & identify churn and upgrade opportunities for your account base.
Managing upsells & renewals with the account manager- Reach quarterly KPIs.