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As a Customer Experience Specialist at our company, you will engage with customers visiting the store, help capture their information, and answer questions about our vehicles. You are part of a sales team that works together to meet targets. You are expected to be cooperative, Customer oriented and passionate about our company products.
You are driven by the mission of our company to accelerate the worlds transition to sustainable energy.
מה תעשו
Greet customers and engage with them to understand what they're looking for
Answer questions about our company vehicles and help customers schedule test drives
Capture customer information accurately in our system and keep records updated
Provide friendly and professional customer service at all times
Work with the sales team to ensure customers have a good experience
Help during store events and promotional activities
Support the team with administrative tasks as needed
Be flexible with scheduling, including weekends and evenings when required.

As a Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a company vehicle. You will be a product expert who is passionate about our company's mission and can communicate the benefits of owning a company to potential customers. You will work with customers to understand their needs, educate them about our company vehicles, and guide them through the sales process to ensure they make an informed decision. You have relentless determination to succeed, and you are driven by the mission of our company to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
מה תעשו
Be a product expert on our company vehicles and technologies and stay up to date with the latest developments and trends
Understand the needs and preferences of each customer and provide a personalized solution that meets their requirements
Provide detailed and transparent information about the benefits of owning a company vehicle including charging and maintenance costs, environmental impact, and driving experience
Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
Meet or exceed sales targets and performance metrics
Work collaboratively with other members of the company team to ensure a seamless customer experience
General duties
Operate with a flexible mindset to support sales and delivery needs across the team
Ensure that customer details and all actions are accurately tracked and updated in our internal systems
Execute on and share best practices with and across your company location
Educate customers on the full company ecosystem and all available solutions available to meet their needs
In respect to our companys processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done,
Manage any additional duties to support wider business requirements
Maintain car readiness through cleaning test drive to keep our company brand at excellence level
Maintain a store at our company standards related to cleanliness
Use client management tool existing
Event creation and participation to create leads
Follow up of customers to ensure a sale is realized.