לוח משרות דרושים Help Desk - מחשבים ורשתות

We are looking for a System Administrator for our IT and information systems department.
In this role you will be responsible for the network, end-users equipment and other technical systems in our company.
Responsibilities:
● Maintain our office IT environment: WAN, LAN, WiFi, and all related hardware and software.
● Provide technical support to end-users with IT related issues.
● Maintain the video conference systems and Multimedia in our meeting rooms.
● Administrate the companys Google Workspace and Microsoft Office365 accounts.
● Build and keep updated inventory of all IT equipment.
● Administrate other information systems used in the company.
● Install and configure laptops and workstations for new employees.
● Assist CISO with deploying and enforcing policies on all workstations in the company.

We are a global leader of iLottery solutions and services to national and state-regulated lotteries.

We are part of the Group, an iGaming powerhouse with 1100 employees spread across 8 countries.

we pride ourselves on our People first culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations.

The NOC/SOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.
What You'll Do
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures.
Monitor and manage shift operations to ensure efficiency and productivity.
Collaborate with other shift leaders and management to maintain seamless 24/7 operations.
Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).​
Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.​
Incident management - Detection, Analysis, Notification, Reaction until resolution, Documentation
Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team.
Ensuring that NOC tools and technologies are properly maintained and updated.

We are seeking a highly skilled and experienced Senior Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.


What youll do:

* Provide best-in-class IT support to our employees in HQ Tel Aviv Office.

* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.

* Immediate support employees from home through remote takeover and training.

* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.

* Assistance in inventory planning, purchasing, managing, monitoring and execution.

We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o