דרושים » תוכנה » Support Engineer / Help desk

We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o

We are looking for a Linux System Administrator.
Responsibilities:
A high-tech company in Jerusalem is looking for a System Administrator for a full-time job.
Full time job in the IT department. This is an onsite position in the office in Jerusalem next to the train and bus stations.
Become an integral part of the global IT team thats in charge of maintaining servers and equipment in Israel, New York, London and Tokyo.
We are looking for a self sufficient, goal motivated person.
Location of work in Jerusalem.
Job available - Immediately.

We are looking for a IT Support Specialist.
You will deliver tier 1 tech support, prioritizing ticketing and swiftly resolving issues. Your responsibilities extend to IT inventory management and evaluating tools, with a focus on Google Workspace and the Microsoft platform. Embracing a rosh gadol mindset, youll proactively seek innovative solutions. Amidst the fast-paced tech landscape, your role demands continuous learning and adaptability.
Key Roles and Responsibilities
Prioritize ticket resolution as the primary focus, ensuring prompt and effective IT support for employees.
Innovate solutions and streamline workflows
Keep up-to-date with emerging technologies and integrate new features to enhance system functionality.
Adapt to the fast-paced environment by demonstrating self-leadership and flexibility in handling changes.
Utilize strong oral communication skills to lead the team through the dynamic IT landscape.
Provide IT assistance on demand, conduct end-user training sessions, monitor system performance metrics, and manage inventory to maintain operational efficiency.