לוח משרות דרושים שירות לקוחות לדוברי אנגלית

We're growing fast and looking for a talented Customer Experience Representative to join us in our journey.

Responsibilities and Duties:

Training customers to use the company's application.

Preparation of reports in accordance with management requirements.

Constant improvement and streamlining of the service to the.

company's customers in the branch.

Providing service to customers from diverse communities.

As a Community Associate, youll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
Were looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathise with peoples needs
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic and able to adapt to fast-changing situations
Confident using MS Office and other basic IT packages

We are looking for a Program Design & Implementation Manager to join a dynamic and fast-paced environment and work with cross-functional teams to design programs that deliver the companys vision and strategy and meet our clients goals.
What You Will Do:
Manage the end-to-end process for customer program implementation. Everything from mapping the customer needs and performing research to using our platform to create optimized solutions for clients, reviewing the solutions with the client and getting feedback, preparing materials for legal review, and finally launching a full working program on time.
Understand the project scope, lead, and collaborate with all stakeholders (PS, sales, product management, development, quality assurance, support, operations, infrastructure, as well as external partners and their customers) during the implementation process.
Define and design high-level use cases on complex solutions that best address partner/customers needs and gain customer acceptance by conceptualizing product development improvements.
Work closely with the Partners Success team to provide status updates regularly.
Where necessary, escalate project risks and issues and coordinate mitigation plans.
Assist with training partners and onboarding new customers.

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.

We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are looking for a Senior Demand Manager.
Provide ongoing performance feedback and Manage key accounts for growth and success.
Responsible for communicating with demand partners and maintaining regular contact on their goals and needs.
Work closely with our global Sales, Account Management teams, Product, R&D and operations team.
Collect data and perform analysis on complex data sets to create actionable insights and maximize revenue opportunities while ensuring partners KPIs.
Analyze ROI based on deliverables and performances.
Be responsible for optimizing campaigns while working on different video platforms to do so.

We are seeking a Customer Support Specialist.
What youll do:
Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all of our Sports products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Making sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base

We are seeking an Operation Shift Manager.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.

We are looking for a Technical Account Manager.
What Youll Do:
Provide technical guidance and support for the customer success team, taking the lead with customized integrations, stream tests, data validation, and technical solution definitions.
Running SQL queries and looking at code samples to speed up the project definition process and assist the Customer success team during their day-to-day routine.
Technical subject matter expert for WSC Sports platform during customer calls and presentations.
Maintain ongoing technical discussions with the customer across all levels.
Work with Product and R&D teams to capture and articulate customer and prospect special integration needs.