We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Senior DevOps Cloud Engineer. Deep instinct is an innovative start-up that has a unique and game-changing software solution to protect Fortune 500 End-Point users against Zero Day & APT cyber-attacks. This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is poised to do huge things! We're on a mission to disrupt the cyber security market and the time is NOW! You will take part in Developing, maintaining, and optimizing our products and their production environments. Play a key role in designing our transformation from a single tenant service to a high scale multi-tenant HA cloud native solution. Influence and optimize our software delivery lifecycle, Infrastructure as code, container orchestration, artifact managers, monitoring, and more while working closely with development and research teams.

Office Location:
TLV Office

Region:
Israel

Responsibilities::
What kind of things we do? Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement. Partner with cross-functional stakeholders, including development, research, operations, quality assurance and security, to streamline processes. Provide guidance to development teams to improve performance and operability of the solutions they develop. Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality. Develop and continuously improve automation solutions to enable teams to build, deploy and test code efficiently and consistently. Ensure that systems meet business and customer needs for reliability and availability. Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution. Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues.


Why Work With Us::
Deep Instinct , is the first cyber security company to apply Deep Learning as a platform. We are the only cyber security company harnessing the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats. Deep Instinct Prevention for Endpoints . Prevention of malicious files at the endpoint is critical. Deep Instinct prevents known, unknown, zero-day, and ransomware from executing on the endpoint Deep Instinct Prevention for Applications. is an agentless, on-demand, anti-malware solution for the enterprise that is device and system agnostic. With our unique, industry-leading deep learning ap

We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o

We are looking for a Customer Operations Engineer.
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals.
You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Contribute on an ongoing basis to our technical documentation.

Our Company is seeking a talented Site Reliability Engineer to join our team in Israel.
Our SRE team is responsible for the design, creation, and maintenance of a complete multi-on-prem and cloud applications, deployment and monitoring framework, working with all major cloud providers. (AWS/Azure/GCP).
This is an amazing opportunity to work with a world-class technical team and to hold responsibility for designing, creating, and provisioning infrastructure as well as deploying and maintaining applications with a focus on infrastructure as code.
We aim to adopt the best solutions to fulfill our requirements, and you will be encouraged to bring your ideas and new thinking.
So, if you want to grow with us and work for a world leader company, Now it is the right time to join.
What Youll Do:
Site reliability engineer is what you get when you treat operations as if its a software problem.
Our mission is to protect, provide for, and progress the software and systems behind all of our company services.
Ensure high uptime and reliability of Crossixs production environment, on-prem and cloud.
Take responsibility for managing the production environment, security, change management, deployment, architecture, and tools.
Lead technical calls with business partners to explain how our applications are architected, understand requirements, and handle production problems.
Perform root cause analysis for complex failures and offer modern solutions and tools.
Utilize Grafana to develop effective dashboards that provide key insights and system performance.
Analyze performance and stability issues and create in-house automation tooling.
Work closely with DevOps, R&D, product, and integration managers to enable automated CI/CD methods.
Design, develop, and drive troubleshooting & mitigation tools as part of driving self-healing agenda.
Constantly improve the technology stack, supporting the data growth.
Working in a data-driven company with cutting-edge environments that combine on-prem and cloud technologies.

we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.

We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

As a Program Manager, you'll be responsible for directly and fully supporting and engaging in the work and projects of the Falcon Application Security Posture Management (ASPM) team whose mission is to enrich Falcon Cloud Security by helping make cloud environments and applications secure and resilient.

Your primary focus will entail driving the scheduling, scoping and execution of projects for the teams you support, working directly with the Engineering Developers, the Product Managers, and the Dev Managers in order to ensure timely delivery against the roadmap. Youll work closely across functional teams and across geo-locations in Israel, Europe, the United Kingdom, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:

Partnering and direct facilitation with teams at all levels; from deeply engaged with developers on projects to summations at the executive level.

Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.

Creating and driving the project schedule, working with dev management task assignments, plus managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.

Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

Proactively tracks the status of project activities and ensures that schedules and priorities are being met.

Ensures critical issues are identified, tracked through resolution, and escalated if necessary.

Proactively manages daily/weekly project communication and status reporting.

Leads Scrum meetings and creates and follows up on meeting minutes/action items.

Flexibly working across timezones to help coordinate and follow up on work (from the UK; to Israel to the West Coast, US).

Willingness and ability to travel internationally several times a quarter.

We are looking for an exceptional Sr. Software Engineer to embark on our journey to build a Prime Video Sports tech team in Israel from ground up. Our team will focus on developing products to allow for personalizing the customers experience and providing them real-time insights and revolutionary experiences using Computer Vision (CV) and Machine Learning (ML). You will get a chance to work on greenfield, cutting-edge and large-scale engineering and science projects, and a rare opportunity to be one of the founders of the Israel Prime Video Sports tech team in Israel.

Key job responsibilities
- Own architecture and feature development for our Personalization and CV/ML teams.
- Partner with other engineers to ideate, design, and build scalable solutions.
- Help with hiring, mentoring, and onboarding new hires.
- Utilize data science and ML to develop products that deliver great experiences for customers.
- Tackle complex technical challenges across the stack - from data pipelines to large scale services.
- Collaborate with product managers to influence decisions that deliver customer value.

We are looking for a Software Engineer 2, Backend (Java).
As a member of our Ad Review team, youll solve technical challenges, including the design and architecture of a back-end handling billions of requests per day, work on versatile platforms and solve large scale problems. Ad Review allows publishers leveraging our MAX platform to gain transparency and visibility into the ad inventory running in their apps.
The Impact Youll Make:
Develop and maintain large-scale distributed systems
Collaborate with various engineering teams to meet a wide range of technological challenges
Collaborate with cross-functional teams to identify requirements and plan new features.
Troubleshoot and resolve issues that arise during development, testing, and production.