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As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the company`s and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Key Accountabilities include:
Customer Relationship Management:
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align our strategy to our most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership:
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth:
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success leadership - Delivery and program Management:
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and our Executive relationship management, customer support escalation point-of-contact, our-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance:
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.

We are on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest supporter.
Responsibilities:
Build and maintain strong customer relationships. Proactively engage with customers to establish trust and rapport. Gain insights into their security risks, challenges and objectives, and offer tailored support and guidance.
Customer advocacy: Act as a vocal advocate for customers within our company. Gather feedback and suggestions to inform product development and improve our cybersecurity offerings.
Renewals and expansion: Manage customers' renewals process to ensure high retention.
Collaborate with sales, marketing, product development, and technical support teams to ensure a cohesive and comprehensive customer experience.
Manage the delivery process of our add-on professional services.
Onboarding: Lead the onboarding process for new clients, ensuring they have a seamless transition onto our cybersecurity platform and understand its features and functionalities.
Training and enablement: Conduct training sessions and provide educational resources to empower customers to effectively utilize our cybersecurity solutions and enhance their security posture.
Performance metrics: Monitor and analyze key performance indicators such as customer satisfaction, retention rates, and security effectiveness. Utilize data insights to refine customer success strategies and enhance service delivery.
Stay abreast of the latest cybersecurity threats, technologies, and industry trends to provide informed advice to customers.