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Required CUSTOMER SUPPORT TEAM LEAD- HAIFA
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country
What you'll be doing
Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
Responsible for leading by example and showing what customer-obsessed means: Our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team, e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
Be an integral member of the group's management team, actively contributing to its success and decision-making processes.

Required SUPPORT ASSOCIATE - HAIFA
Role background:
Our Support department is open seven days a week. In our Support team, there is no typical day. To be successful in the Support Associate role you will need to be self-motivated, and have excellent communication skills to be able to support our customers, restaurants, and Courier Partners.
If you have what it takes, we look forward to hearing from you!
What you'll be doing:
Customer Focus: Deliver memorable experiences with every customer interaction.
Collaboration: Team up with our Operations branch to address issues.
Communication: Connect authentically with courier partners, customers, and merchants.
Tech-Friendly: Enthusiasts ready to master CRM and other tech tools.
Ownership: Grab tasks directly, seeing more than what's right in front of you.