We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

The For Hosts Lite Customer Experience Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.

This role will be expanding into a Shift Manager role within a few months following the necessary certification.

The perfect Customer Experience Shift Manager has a strong technical orientation and is eager to help, has very strong communication skills, and is not afraid of being creative and thinking outside the box.

Responsibilities
Responding to customer queries in a timely and accurate way, via email mostly but can also be via virtual meetings.
Providing step-by-step technical help, both written and verbal, with great attention to detail.
Troubleshooting customer issues, solving problems, and helping with queries about their account.
Managing and supervising remote team members by assigning tasks and reviewing their compliance with the shifts needs.
Work closely with the Operations and Management Teams to provide help in managing escalations, Support Specialists' schedules within their shifts, and meet the KPIs protocols.
Work closely with the Team Leader/s to continuously improve and support the department's goals and shift operations.

We are a leading cybersecurity company dedicated to providing innovative solutions to cyber threats and protecting our customers critical assets. Our cutting-edge technology and expert team offer unparalleled intelligence and support, enabling organizations to stay ahead of cyber adversaries. We seek a highly motivated and skilled Technical Support Engineer (Tier 2) to join our Customer Success group. The ideal candidate would have experience in Technical Support, strong customer service abilities, and excellent communication skills in English. As a Technical Support Engineer, you will be responsible for providing advanced Technical Support to our customers worldwide, ensuring the smooth operation and optimal performance of our cybersecurity solutions.
Key Responsibilities:
* Review and prioritize the queue of open customer inquiries and support requests, and ensure they are handled accurately, effectively, and efficiently.
* Provide advanced Technical Support and troubleshooting for our solutions; Diagnose and resolve issues, while collaborating with R&D and CS teams.
* Document and communicate technical solutions and best practices to customers and internal teams.
* Assist in the creation and maintenance of knowledge base articles, FAQs, and technical documentation.

We are seeking a highly skilled and motivated Tier 2 Team Lead to join us and build our Tier 2 Support Team.
Tier 2 is our highest tier of support, working closely with our R&D and product teams. This is a unique opportunity as the team needs to be built almost from scratch (there is currently only one support engineer in the team).
As the Tier 2 Team Lead, you will play a vital role in assisting customers in resolving technical issues, answering their inquiries, supporting clients onboarding process and providing guidance on product functionality.
You will be responsible for not only building and hiring a team of talented Tier 2 Support Engineers but also developing and implementing internal processes and workflows to ensure the seamless delivery of support services.
In addition, you will collaborate closely with cross-functional teams, including product, engineering, and customer success, to establish and optimize work processes and drive customer satisfaction.
This role offers a unique opportunity to shape the direction of our support operations and make a significant impact on the success of our company. Until the team will be expanded in the next few months, you will be required to do hands-on work and work on tickets as well. If you have a strong technical background, you enjoy building teams and processes from scratch and helping customers and work in a fast-paced startup environment, this is an exciting opportunity for you!
Responsibilities:
1. Team Leadership:
Hiring talented Tier 2 support engineers based on hiring plan and build an onboarding process for new hires
Provide leadership, professional guidance, and mentorship to a team of Tier 2 support engineers
Foster a collaborative and supportive team environment that encourages knowledge sharing and professional development.
Set clear goals, KPIs and expectations for team members and provide regular feedback on performance.
2. Technical Expertise:
Serve as a subject matter expert on anything related to the product and implementation best practices.
Assist support engineers in resolving complex technical issues and escalations.
3. Client Support:
Act as the primary point of contact for Tier 2 escalations from external or internal clients, ensuring timely and effective resolution of issues.
Responsible for proactive communication with clients in relevant scenarios
Gather feedback on service delivery.
4. Processes and Workflows:
As the team is built from scratch, streamline processes and workflows will need to be defined and continuously optimized, to enhance the efficiency of Tier 2 operations.
Work closely with cross-functional teams to implement improvements and best practices.
Monitor key performance indicators (KPIs) to track the effectiveness of support operations and drive continuous improvement initiatives.

Be part of the Core development team in a Startup after Round A.
Design, build, consume and maintains Application Programming Interfaces (APIs), which serve as the vital communication channels of the company's products with our customers.

Take core part in all new customer onboardings and integration with customer systems. All the way to production.

Collaborate with other developers and teams to integrate APIs and to ensure system consistency and improve user experience.

Investigate Technical Support issues being escalated from Tier 3 support.

Work with R&D on critical field issues investigation and debug and technical support to global customers as needed.

Work continuously to increase Support Engineers\ Marketing Team product technical knowledge.

Personal Traits

- Can do attitude, willing to tackle big challenges
- Team player who wants to be part of something greater

- Strong analytical, diagnostic and problem-solving skills with ability to work independently.
- Ability to learn new things and adapt

- Excellent written communication and verbal skills, as well as strong listening skills

- Excellent oral and written communication skills - Hebrew, English

We are on the lookout for a NOC Engineer, student position.
When it comes to understanding business, products, and technology, our NOC Engineers have a high level of production pipelines orientation.
This role requires the ability to prioritize and multitask, solve problems on the spot and manage incidents professionally with CS and R&D.
In short, this is a role for someone with the business and technological acumen balanced with the communication skills of a diplomat.
Role:
Our NOC Engineers monitor, troubleshoot, and proactively manage customer engagements through technical analysis and outstanding communication skills in multiple channels. Successful NOC Engineers will also come equipped with proven analytical, technical, and problem-solving skills and the ability to stay level-headed and comply with tight deadlines.
NOC team in Dynamic Yield grows fast and achieves constant recognition for self-operations and problem-solving. This requires a basic background in cloud providers and client-server protocols.

An our Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of our services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Responsibilities include:
* Youll build solutions, provide technical guidance and advocate for the customer.
* Ensure our environments remain operationally healthy whilst reducing cost and complexity.
* Develop trusting relationships with customers, understanding their business needs and technical challenges.
* Using your technical acumen and customer obsession, youll drive technical discussions regarding incidents, trade-offs, and risk management.
* Consult with a range of partners from developers through to C-suite executives.
* Collaborate with our Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from us.
* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.
* Solve a variety of problems across different customers as they migrate their workloads to the cloud.
* Uplift customer capabilities by running workshops, brown bag sessions, etc.

We are on the lookout for a NOC Engineer, student position.
When it comes to understanding business, products, and technology, our NOC Engineers have a high level of production pipelines orientation. This role requires the ability to prioritize and multitask, solve problems on the spot and manage incidents professionally with CS and R&D.
In short, this is a role for someone with the business and technological acumen balanced with the communication skills of a diplomat.
Role:
Our NOC Engineers monitor, troubleshoot, and proactively manage customer engagements through technical analysis and outstanding communication skills in multiple channels. Successful NOC Engineers will also come equipped with proven analytical, technical, and problem-solving skills and the ability to stay level-headed and comply with tight deadlines.
NOC team grows fast and achieves constant recognition for self-operations and problem-solving. This requires a basic background in cloud providers and client-server protocols.

we are on the lookout for a Director Of Infrastructure, one who lives and breathes DevOps & security principles and methodologies, with a developer and business objective mindset.
Role:
Lead, support, and mentor a group of four teams: DevOps, DevSecOps, SRE, and Infra. Currently overseeing 15 engineers, directly managing the team leads of the DevOps and DevSecOps teams, and providing both technical guidance and management leadership
Build a new Site Reliability Engineering (SRE) team that will be in charge of the health of the production environment. This team will be a central part of our production operations strategy, working hand in hand with our Operations team, DevOps, and R&D.
Build an R&D infrastructure team to develop and support applicative infrastructure components such as databases, web servers, logging mechanisms, and any other low-level infrastructure required by the R&D team to achieve their objectives.
Plan the team's roadmap to meet our business objective
Work closely with tech leads to define, design and implement infrastructure needs
Responsible for all DevOps and security areas: infrastructure and cloud environments, CI/CD, observability, SAST, SCA, SSDLC and Cloud Security
Lead a developer/development experience culture make developers more efficient and productive by addressing their pain points, ensuring the reusability of tools among all development teams, maintaining consistent standards for testing and monitoring, and continuously improving developer tools.
Accountable for the architecture and technical leadership of the complete DevOps infrastructure and stack
Implement and maintain security best practices and standards, leading the security issue remediation process as part of the integration with Mastercard
Oversee DevOps tasks, perform code reviews and provide development assistance
Optimize operation efforts and adopt new tools
Design, implement, and continually improve everything the team does to accelerate performance and efficiency
Serve as an escalation point for the team and other stakeholders within the organization
Collaborate closely with stakeholders in designing, implementing, and troubleshooting production services
Recruit new candidates for the team and retain talents

365 Scores developer and operator of online products for sports fans around the world, is looking for a tech savvy, sports lover NOC Engineer to be a part of a team who monitor and control our online operation and services availability which serve millions of users!
If you live and breathe sports, available to work in shifts (part-time, around 25-30% position) , and have knowledge Linux / Windows / Web Protocols / SQL - keep reading!
Responsibilities:
Monitor and Control our online operation and services availability which serve millions of users
Troubleshoot and investigate production Issues
Assist R&D and QA with extracting details of production issues as they happen
Support the Operation team with the system.