If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

we are growing and is looking for a talented individual with a diverse skill-set to join our Customer Success Team.

As a Customer Success Manager , you will manage enterprise & mid market accounts, guiding and supporting them through their journey with our software solution. Your role will be pivotal in configuring the software to address the specific needs of the customer, maximizing the value they derive from our solution. You will be the primary point of contact for the customer, ensuring their needs and feedback are directly addressed to maintain and enhance their satisfaction and retention.



This role requires a blend of technical know-how, customer advocacy, and business acumen to ensure that clients receive the highest level of service and satisfaction.



Key Responsibilities:



Develop and maintain strong relationships with enterprise & mid market customers, understanding their business needs and challenges.
Plan and create a detailed customer journey tailored to the customer, ensuring a seamless experience at every stage.
Act as the primary point of contact for your accounts and as Tier1 & 2 Support, ensuring a seamless customer experience.
Conduct onboarding and training sessions tailored to the customers needs to maximize their understanding and effective use of the platform.
Develop customized training materials and documentation specific to their use-case.
Work closely with the T1 CS team and serve as the primary liaison between the customer and our internal teams, ensuring that all issues, requests, and feedback are promptly addressed.
Hold regular strategy meetings with internal and external stakeholders to ensure ongoing satisfaction and to identify potential areas for further service and feature expansion.
Manage and report on key success metrics for the accounts, including User engagement, Retention, Health score, NPS, Qualitative Customer Feedback, CES, CSAT and more
Travel (abroad) may be required to customer locations for meetings, training, and the launch of new locations to ensure the highest level of service and satisfaction.

inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We are looking for Customer Success Managers to join the team!
Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges , complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use platform aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience

inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customer's queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points.
Educate clients on how to best use platform, aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate the continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full onboarding experience

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

Founded by former elite Israeli intelligence officers are creating a new gold standard for non-intrusive underground discovery. We use a suite of multiple sensors and the power of AI to create the most comprehensive underground maps available.
We've raised $105M in Series A funding to revolutionize underground mapping. we launched commercially and have been expanding our footprint ever since, working with hundreds of customers in Israel, U.S., U.K. and France to make capital projects more efficient, more sustainable, and safer. We are expanding quickly to meet the needs of new clients and experiencing skyrocketing growth.
Job description:
We are seeking a highly organized and detail-oriented Customer Success to join our team. The ideal candidate will play a pivotal role in ensuring project success, standardizing deliverables, and client satisfaction. You will be the cornerstone in maintaining our reputation as the new gold standard for non-intrusive discovery.
Key Responsibilities:
* Ensuring project KPIs and client satisfaction.
* Make sure the deliverables that get out of the organization all fit our standards and assist customers in understanding and maximizing the use of our products and services.
* Create all the client-facing project documents such as business PMP documents, weekly project updates, project reports and more.
* Create ROI analysis, project reports, provide feedback regarding customer needs to create good case-studies, support expansion and enhance customer satisfaction.
* Create and develop strategies for improving the customer experience and increase and foster customer retention.
* Create reports and provide feedback to management regarding customer needs.
 
Learn more:
You can learn more about us on our website or check out this short video. Apply on our careers page, via Linkedin or send your resume and a short cover letter to us.