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Required Senior Project Manager
About the role:
As a Senior Project Manager, you will play a pivotal role by promoting operational excellence of a team of data and software engineers, data curators, as well as computational biologists. You will implement project management best practices, and coordinate the strategic execution of infrastructure projects focused on big data operations, ensuring alignment with organizational goals and data capacity needs. This role offers a unique opportunity to drive innovation, enhance cross-functional teamwork, and contribute to the growth and success of our organization.
Location: Tel Aviv, Israel
What will you do?
Oversee and manage all operations within the group
Support strategic planning and execution of infrastructure projects focused on big data operations, ensuring alignment with organizational goals and data capacity needs
Monitor and optimize the performance of existing infrastructure, track operational KPIs, propose upgrades and solutions to improve efficiency and capacity.
Support the deployment and adoption of internal processing and data warehousing products at different teams within the organization.
Provide best practices for project management and associated tools to enable the group and its members to execute with the highest level of excellence
Manage the groups budget, timelines, and resources, coordinating closely with data and software architects and engineers and IT specialists
Facilitate collaboration across different disciplines, including a deep understanding of all activities, needs, and bottlenecks to ensure seamless technology integration and data accessibility.
Actively drive cross-functional project teams that work to optimize the pipeline to deliver against integrated, detailed plans
Document and manage risks, issues, and action items and document actions necessary to mitigate risks.
Identify operational roadblocks and provide swift decisions to help unblock processes for organizational objectives and timelines
Report on progress, challenges, risks and future plans to senior management and key stakeholders
Flexibility to accommodate meetings and collaboration across different time zones, including availability for afternoon hours twice a week, to ensure effective communication and coordination across continents.
The successful candidate will be reporting to the PM guild lead.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

As a Program Manager, youll be responsible for supporting the Data Security Product Group, whose mission is to use Zero Trust principles to seamlessly secure critical business data from Insider Threats and External Attackers, and enable authorized employees to securely collaborate with partners, suppliers
and customers.

Your primary focus will entail driving the scheduling, scoping and end-to-end execution of projects for the Product Group, working directly with Engineering Developers, Product Managers, and Dev Managers to ensure timely delivery against the roadmap. You will work closely across functional teams, and across
geo-locations in Israel, the United Kingdom, Europe, and the United States to co laborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:

Partnering and direct facilitation with teams at all levels; from in the weeds with developers on projects to summations at the executive level.

Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.

Creating and driving the project schedule, working with dev management task assignments, and managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.

Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

Proactively tracks the status of project activities and ensures that schedules and priorities are being met.

Ensures critical issues are identified, tracked through resolution, and escalated if necessary.

Proactively manages daily/weekly project communication and status reporting.

Leads Scrum meetings and creates and follows up on meeting minutes/action items.

Flexibly working across timezones to help coordinate and follow up on work.

Willingness to travel both locally and internationally several times a quarter (depending on geo-political circumstances)

Based on the current situation in Israel, this role includes the flexibility to work remotely/from home a few days a week.

We are looking for an outstanding Customer Success Manager to join us!

As the focal point of contact, you will become the SAMs person for customers and partners guiding them to derive value from our product and services, identify key strategies that will unlock business expansion, increase customer satisfaction and loyalty, improve product adoption

Main Responsibilities:

Be the trusted advisor to our customers by deeply understanding the business and needs.
Act as the voice of the customer internally, and work cross functional with Sales, Product, and Engineering teams to ensure consistent and strong customer engagement.
Oversee the onboarding of new accounts and ensure successful deployment and ongoing activities.
Manage the customer renewal process and identify upsell opportunities.
Effectively manage and prioritize customer activities and follow through proactively.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Communicate project status and issues internally across multiple organizational levels.
Manage and define collaborative architecture, success criteria, and project plans for implementation customized to their business objectives in a fast-paced and dynamic environment.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

As a Program Manager, you'll be responsible for directly and fully supporting and engaging in the work and projects of the Falcon Application Security Posture Management (ASPM) team whose mission is to enrich Falcon Cloud Security by helping make cloud environments and applications secure and resilient.

Your primary focus will entail driving the scheduling, scoping and execution of projects for the teams you support, working directly with the Engineering Developers, the Product Managers, and the Dev Managers in order to ensure timely delivery against the roadmap. Youll work closely across functional teams and across geo-locations in Israel, Europe, the United Kingdom, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:

Partnering and direct facilitation with teams at all levels; from deeply engaged with developers on projects to summations at the executive level.

Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.

Creating and driving the project schedule, working with dev management task assignments, plus managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.

Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

Proactively tracks the status of project activities and ensures that schedules and priorities are being met.

Ensures critical issues are identified, tracked through resolution, and escalated if necessary.

Proactively manages daily/weekly project communication and status reporting.

Leads Scrum meetings and creates and follows up on meeting minutes/action items.

Flexibly working across timezones to help coordinate and follow up on work (from the UK; to Israel to the West Coast, US).

Willingness and ability to travel internationally several times a quarter.

Required Senior Project Manager
Full-time
Tel-Aviv
Our mission is to revolutionize the retail industry with cutting-edge technology. To drive our expansion in the Israeli market, with future growth potential in other regions, we are looking for an energetic and results-driven Account Manager to join our team.
As a member of our team, you will manage projects with key clients, build relationships in the Israeli and European markets.
About The Role:
Oversee project management activities, including understanding client needs, working collaboratively with our development teams, and managing the rollout of new features, bug fixes, and updates.
Maintain open lines of communication with clients, including weekly status meetings and providing regular reports and presentations.
Prepare and present materials for monthly steering committee meetings.
Lead the planning, execution, and evaluation of pilot programs with clients, including defining KPIs, dashboards, and reporting.
Present new product versions to clients and oversee the release process.
Collaborate on proof of concept initiatives with the client's project manager.
Lead and coordinate the rollout of our solutions to clients.

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the company`s and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Key Accountabilities include:
Customer Relationship Management:
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align our strategy to our most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership:
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth:
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success leadership - Delivery and program Management:
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and our Executive relationship management, customer support escalation point-of-contact, our-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance:
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.

We are looking for a seasoned Senior Retention Manager with B2C experience to join our team. The ideal candidate has a proven track record of leading retention activities across multiple channels, leading the marketing automation efforts of the company, monitoring and improving all outgoing communications with the companys customers, and improving retention metrics on all fronts.

As a Senior Retention Manager , youll play a critical role in ensuring our customers stay loyal and engaged. Youll lead strategic initiatives to retain existing users, enhance their experience, and drive long-term retentive behavior.

We work in a fun, collaborative, and open-minded environment and are looking for proactive, accountable professionals focused on continuous learning and growth to push themselves and our team forward.

Responsibilities
Develop and execute a comprehensive retention strategy aligned with business goals.
Create targeted initiatives that boost customer lifetime value.
Own the performance of all customer-facing communications, ensuring consistent messaging across channels. Work with our content team to craft compelling emails, in-app messages and other touchpoints, to engage and retain our customer base.
Monitor and analyze retention metrics, identifying trends and areas for improvement. Collaborate with cross-functional teams to implement data-driven solutions that enhance customer satisfaction and reduce churn.
Take charge of our marketing automation efforts. Optimize automated campaigns, personalized journeys, and triggered communications to nurture existing customers, and work with our Brand Designer to optimize and test designs.
Work closely with product, Communications, Growth and Customer Support teams to align retention initiatives with overall business objectives. Foster collaboration and knowledge sharing.
Set ambitious retention targets in terms of sales, engagement, and customer satisfaction. Develop strategies to achieve and exceed these goals.
Leverage data insights to make informed decisions. Continuously test and iterate on retention tactics, adjusting as needed to achieve optimal results.
Lead cross-functional projects related to retention. Drive innovation, streamline processes, and champion best practices.
Be the go-to expert for all things retention within the company. Take ownership of initiatives, drive change, and inspire others to prioritize customer loyalty.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.