דרושים » הנדסה » IT Support Engineer

Our company develops state-of-the-art AI solutions for cancer diagnostics. Our cutting-edge technology transforms cancer care by providing every patient with an accurate, timely and personalized diagnosis.
Our company is a well-funded start-up headquartered in the USA and Israel, with a global presence and live deployments at labs and hospitals worldwide.
Our world-class team of researchers, engineers, business professionals and medical experts is growing.
Our company is looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company.
Manage endpoints, servers, and services.
Participate in equipment purchase.
Collect evidence (logs and metrics) to comply to the standards the company adheres to.
Test and examine staff complaints and support teams to remediate.
Ensure that systems are safe and secure against cybersecurity threats.
On-site position.

We are seeking a Linux Administrator / Network Configurator to fill the role as Tech Ops Specialist - dynamic and challenging role providing critical technical support to customers .
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
A TechOps Specialist is responsible for managing deployed systems - including the hardware, software, and networking components.
Systems monitoring - continuously monitor the organization's systems to ensure they run smoothly and detect potential problems. Systems monitoring is responsible for collecting data on system performance, setting up alerts to notify them of any issues, and analyzing system logs to identify the root cause of problems. They also perform routine health checks to ensure that systems are healthy and functioning as expected.
Automation - automate processes and tasks to improve efficiency and reduce the risk of errors. Automation capitalizes on automating software deployments, backups, system updates, and other routine tasks such as system health checks and performance monitoring. Automation also frees up time for TechOps professionals to focus on more complex tasks.
Collaboration - work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals. TechOps professionals also support other teams and act as a resource for technical issues and questions.
What will you do?
Provide technical support to customers worldwide
Solve networking technical issues
Bring up and maintain Linux servers
Troubleshoot complex technical issues
Deploying SW upgrades
Working with diverse teams to ensure customer satisfaction

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
About the role We are looking for a hands-on IT Specialist. In this role, you will act as an individual and support the overall execution of all IT functions. Your day-to-day will include opening/closing access for employees, maintaining hardware assets, providing ongoing support for our office infrastructure, and ensuring that proper security processes are in place. You should be comfortable overseeing helpdesk tasks in addition.
Responsibilities include:
* Installing, configuring, and maintaining company computers
* Being responsible for the maintenance, configuration, and reliable operation of computer systems and network
* Leading desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
* Manage all aspects of employee endpoints using MDM software
* Deploy and maintain networking, video conferencing, and other physical equipment in our Tel Aviv office
* Work closely with our security team to provide patches and remediation to security issues

Were looking for an outstanding IT Technician
WHAT YOULL DO

Provide tier 1 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.

The IT Manager will be responsible for overseeing and managing the company's IT infrastructure, ensuring the smooth operation of our systems, networks, and applications. This role involves leading a team of IT professionals, implementing security measures, and collaborating with various departments to support our cybersecurity services. Key Responsibilities IT Infrastructure Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services. Team Leadership: Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth. Cybersecurity: Implement and maintain robust security measures to protect the company's data and systems from cyber threats. Stay updated on the latest cybersecurity trends and technologies. system Administration: Manage and monitor all installed systems and infrastructure to ensure high availability and performance. Project Management: Plan and execute IT projects, including system upgrades, migrations, and the implementation of new technologies. Technical Support : Provide Technical Support and troubleshooting assistance to employees, ensuring minimal downtime and efficient resolution of IT issues. Vendor Management: Liaise with external vendors and service providers to ensure the procurement and maintenance of necessary IT equipment and services. Compliance and Documentation: Ensure compliance with industry standards and regulations. Maintain accurate and up-to-date documentation of IT processes, systems, and configurations

We are seeking a highly skilled and motivated IT Manager - ensuring that our information systems are highly secure and fully compliant which includes our employees' endpoint devices as well as our cloud based infrastructure. This will require working closely with our security team. If you are a highly motivated, organized, independent, self-starter who enjoys working in a dynamic, fast-paced environment, this is where you want to be!
HOW DO WE WORK?
We are a distributed team of more than 100 people, all working remotely and communicating partially synchronously (we usually overlap with our teams for 3/4 hours daily and are free to work on some of the tasks whenever it suits us best). We value open communication, proactivity, and work/life balance and we measure our freelancers on performance, rather than on the time spent on the job.
RESPONSIBILITIES:
Google Workspace & Collaboration Tools:
In-depth administration and configuration of Google Workspace (Gmail, Drive, Docs, etc.).
Manage user accounts, permissions, and implement security policies within Google Workspace.
Provide onboarding and ongoing support for employees with Workspace tools and collaboration workflows.
Remote Workforce Enablement:
Develop and implement secure remote access solutions (VPN, zero-trust models).
Troubleshoot connectivity and performance issues for employees working across diverse locations and time zones.
Experience using remote support tools (e.g., TeamViewer) to provide technical assistance to remote employees.
Endpoint Management:
Deploy and manage endpoint devices (laptops, desktops) ensuring secure configurations and patch levels.
Implement Mobile Device Management (MDM) solutions (such as Jump Cloud and Apple Business Manager - ABM) to manage and secure company-issued devices.
Collaborate with the security team to implement endpoint security solutions (EDR, antivirus, etc.).
IT Procurement & Asset Management:
Source, evaluate, and procure IT hardware and software aligned with company needs and budget.
Maintain comprehensive IT asset inventory and license management.
Cloud Infrastructure Management:
Proficient in Google Cloud Platform (GCP) administration, including provisioning, configuration, and optimization of cloud resources (compute, storage, networking).
Develop and enforce secure configurations for GCP environments and services.
Documentation & Process Improvement:
Create and maintain clear documentation for IT systems, processes, and user guides.
Identify and implement process improvements to enhance efficiency and streamline IT operations.

We are actively seeking an adept and seasoned Senior Information Technology (IT) Manager to spearhead our IT division and steer our technological trajectory.
The ideal candidate will be a dynamic and strategic leader with a robust technical foundation, poised to oversee the conception, execution, and upkeep of our IT systems and infrastructure. As the Senior IT Manager, you will collaborate seamlessly with multifunctional teams to harmonize technology resolutions with corporate goals, all the while ensuring the dependability, security, and scalability of our IT operations.
Responsibilities:
Team Leadership: Lead and guide a team of proficient IT experts, encompassing system administrators, network engineers, and support personnel. Foster professional growth, administer performance evaluations, and cultivate a harmonious and motivated team environment.
Executive Liaison: Must have a positive attitude to respond to the technology requests from Executive Leadership with a smile and urgency.
Infrastructure and Systems Oversight: Supervise the formulation, implementation, and sustenance of the enterprise's IT infrastructure, spanning servers, networks, databases, and cloud services (AWS). Assure the unwavering availability, efficiency, and security of all IT systems.
IT Support: Manage the IT support domain, warranting swift and effective rectification of technical quandaries encountered by staff, thereby cultivating a gratifying user experience.
Cloud Operations Proficiency: Display proficiency in managing and upholding cloud infrastructure, together with a proven track record in optimizing cloud expenditure.
Incident Management: The candidate will be the quarterback to manage and respond to any infrastructure incidents.

We are seeking a Tech Ops Specialist for a dynamic and challenging role providing critical technical support to customers .
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
A TechOps Specialist is responsible for managing deployed systems - including the hardware, software, and networking components.
Systems monitoring - continuously monitor the organization's systems to ensure they run smoothly and detect potential problems. Systems monitoring is responsible for collecting data on system performance, setting up alerts to notify them of any issues, and analyzing system logs to identify the root cause of problems. They also perform routine health checks to ensure that systems are healthy and functioning as expected.
Automation - automate processes and tasks to improve efficiency and reduce the risk of errors. Automation capitalizes on automating software deployments, backups, system updates, and other routine tasks such as system health checks and performance monitoring. Automation also frees up time for TechOps professionals to focus on more complex tasks.
Collaboration - work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals. TechOps professionals also support other teams and act as a resource for technical issues and questions.
What will you do?
Provide technical support to customers worldwide
Solve networking technical issues
Bring up and maintain Linux servers
Troubleshoot complex technical issues
Deploying SW upgrades
Working with diverse teams to ensure customer satisfaction

Were looking for a talented IT Support to join our R&D team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:

Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Diagnose and resolve technical hardware and software issues.
Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
Support IT purchasing upon demand.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.

we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.