We are seeking a highly skilled and motivated IT Manager - ensuring that our information systems are highly secure and fully compliant which includes our employees' endpoint devices as well as our cloud based infrastructure. This will require working closely with our security team. If you are a highly motivated, organized, independent, self-starter who enjoys working in a dynamic, fast-paced environment, this is where you want to be!
HOW DO WE WORK?
We are a distributed team of more than 100 people, all working remotely and communicating partially synchronously (we usually overlap with our teams for 3/4 hours daily and are free to work on some of the tasks whenever it suits us best). We value open communication, proactivity, and work/life balance and we measure our freelancers on performance, rather than on the time spent on the job.
RESPONSIBILITIES:
Google Workspace & Collaboration Tools:
In-depth administration and configuration of Google Workspace (Gmail, Drive, Docs, etc.).
Manage user accounts, permissions, and implement security policies within Google Workspace.
Provide onboarding and ongoing support for employees with Workspace tools and collaboration workflows.
Remote Workforce Enablement:
Develop and implement secure remote access solutions (VPN, zero-trust models).
Troubleshoot connectivity and performance issues for employees working across diverse locations and time zones.
Experience using remote support tools (e.g., TeamViewer) to provide technical assistance to remote employees.
Endpoint Management:
Deploy and manage endpoint devices (laptops, desktops) ensuring secure configurations and patch levels.
Implement Mobile Device Management (MDM) solutions (such as Jump Cloud and Apple Business Manager - ABM) to manage and secure company-issued devices.
Collaborate with the security team to implement endpoint security solutions (EDR, antivirus, etc.).
IT Procurement & Asset Management:
Source, evaluate, and procure IT hardware and software aligned with company needs and budget.
Maintain comprehensive IT asset inventory and license management.
Cloud Infrastructure Management:
Proficient in Google Cloud Platform (GCP) administration, including provisioning, configuration, and optimization of cloud resources (compute, storage, networking).
Develop and enforce secure configurations for GCP environments and services.
Documentation & Process Improvement:
Create and maintain clear documentation for IT systems, processes, and user guides.
Identify and implement process improvements to enhance efficiency and streamline IT operations.

We are seeking a highly skilled and experienced Senior Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures

XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more across cloud and on-prem environments to compromise critical assets. With XM Cyber, you can see all the ways attackers might go and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams. This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT department—ensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals. Responsibilities
* Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
* Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
* Responsible of the company labs including user management, networking, auto provisions and maintenance
* Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
* Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
* Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
* Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
* Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
* Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
* Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
* Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
* Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
About the role We are looking for a hands-on IT Specialist. In this role, you will act as an individual and support the overall execution of all IT functions. Your day-to-day will include opening/closing access for employees, maintaining hardware assets, providing ongoing support for our office infrastructure, and ensuring that proper security processes are in place. You should be comfortable overseeing helpdesk tasks in addition.
Responsibilities include:
* Installing, configuring, and maintaining company computers
* Being responsible for the maintenance, configuration, and reliable operation of computer systems and network
* Leading desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
* Manage all aspects of employee endpoints using MDM software
* Deploy and maintain networking, video conferencing, and other physical equipment in our Tel Aviv office
* Work closely with our security team to provide patches and remediation to security issues

The IT Manager will be responsible for overseeing and managing the company's IT infrastructure, ensuring the smooth operation of our systems, networks, and applications. This role involves leading a team of IT professionals, implementing security measures, and collaborating with various departments to support our cybersecurity services. Key Responsibilities IT Infrastructure Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services. Team Leadership: Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth. Cybersecurity: Implement and maintain robust security measures to protect the company's data and systems from cyber threats. Stay updated on the latest cybersecurity trends and technologies. system Administration: Manage and monitor all installed systems and infrastructure to ensure high availability and performance. Project Management: Plan and execute IT projects, including system upgrades, migrations, and the implementation of new technologies. Technical Support : Provide Technical Support and troubleshooting assistance to employees, ensuring minimal downtime and efficient resolution of IT issues. Vendor Management: Liaise with external vendors and service providers to ensure the procurement and maintenance of necessary IT equipment and services. Compliance and Documentation: Ensure compliance with industry standards and regulations. Maintain accurate and up-to-date documentation of IT processes, systems, and configurations

Were looking for an outstanding IT Technician
WHAT YOULL DO

Provide tier 1 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.

Were looking for a talented IT Support to join our R&D team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:

Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Diagnose and resolve technical hardware and software issues.
Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
Support IT purchasing upon demand.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.


What youll do:

* Provide best-in-class IT support to our employees in HQ Tel Aviv Office.

* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.

* Immediate support employees from home through remote takeover and training.

* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.

* Assistance in inventory planning, purchasing, managing, monitoring and execution.

An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers.
Possess solid communication skills, both oral and written.
Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects, some of high visibility, as assigned.
Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
Duties & Responsibilities:
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday- Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.