We are looking for a talented, experienced, and social media-passionate Community Manager with a proven track record in the mobile gaming industry to lead our social media presence. The ideal candidate must excel in crafting engaging content according to monthly Gantt charts, managing online communities, and consistently generating creative ideas to drive user engagement through strategic approaches.

Responsibilities:
Develop and execute content strategies to boost user engagement on social media platforms, focusing primarily on Facebook, Instagram, X, and TikTok.
Create and implement a social content calendar, including writing copy, designing art mockups, and developing video storyboards.
Manage daily social media activities, such as posting, analyzing performance, and generating reports.
Curate and oversee communities on social channels, nurture positive relationships with followers, and manage online discussions, including social listening, responding to comments, and messages.
Collaborate with Marketing, Product, and Monetization teams to ensure alignment on all activities, events, and features communicated within the communities.
Keep abreast of industry trends, best practices, and emerging technologies to implement innovative strategies.
Lead creative efforts for customer experience (CX) requirements, covering CRM emails, support matters, and VIP changing needs.

We are seeking a highly motivated and organized individual to join our team as a VIP Content & Operations Manager. This role will manage external users channel content, oversee data, manage our 2-tier users group, document team procedures, and liaise between VIPs and our internal teams.

Responsibilities:
User Journey Management - Develop and execute content strategies, & oversee all external user content across various platforms (including email, Facebook, in-game, and more).
Data Handling - Export relevant data inaccessible to standard users and provide insights to Account Managers.
Management of the 2-tier Group - Day-to-day management of the Facebook group for VIP users - Foster a positive and engaging community environment within the group.
Team's Documentation - Document team procedures, best practices, and tips. Ensure that all documentation is up-to-date and easily accessible to team members.
Team's Representative - Act as a representative for the VIP team in the companys task meetings. Communicate VIP users' updates, feedback, and insights to internal teams to improve gaming experiences.