Required Microsoft Dynamics 365 CRM administrator
Roles and Responsibilities:
Architect the overall Microsoft technical stack across Dynamics 365, Power Automate, Power Apps, SharePoint, Teams, and Outlook to ensure we can maximize the benefits from the Microsoft stack while offering ensuring scalability, flexibility, and agility towards our Partner Onboarding and Experience processes
Responsible for the architecture, administration, planning, development, implementation, and maintenance of the Microsoft Platform including Dynamics 365 CRM, Power Automate, Power Apps, SharePoint, and MS Teams
Administer all configuration and development changes within Dynamics 365, Power Automate, Power Apps, SharePoint, and MS Teams to support business process and operational requirements
Work with the Relationship Management, Business Development, Product, BSA/AML, and IT teams for architecting and delivery of requirements and enhancements in our Dynamics 365, Power Automate, Power Apps, MS Teams, and SharePoint technologies
Monitor product roadmaps and assess updates, communicating benefits and implementation timelines to stakeholders.
Requirements: Minimum of 10 years of experience in architecture and administration of software technologies and solutions with a minimum of 5-7 years of experience in architecting and administration in Microsoft Dynamics 365 CRM, Power Automate, Power Apps, SharePoint, and MS Teams - Must
Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Must
Experience with implementing changes to Dynamics 365 CRM front end through customization and configuration - Must
Experience with D365 Dataverse, PowerApps (model driven), automating business processes with Power Automate - Must
Understanding and practice of solutions development methodologies (e.g., DevOps, Agile, Software Development Lifecycle, etc.) - Must
Experience building relationships with internal customers and stakeholders
Prior work experience as a Business Analyst or Systems Analyst capturing, analyzing, and translating business requirements, specifications, processes, and business cases
Creative thinking with the ability to multi-task - Commitment to ongoing professional development
Familiar with Common Data Service (CDS) and the Common Data Model (CDM) - Implementations, D365 Upgrades, Migrations, Installation, End-User Training, User Training, IT/Admin Training, Pre, and Post Go-Live Support
Strong data quality and management skills, to ensure data integrity, carrying out data cleaning, improvements and de-duplication and understand, report and seek to rectify data quality issues
Good understanding of CRM reporting to create dashboards/views/reports to meet business requirements
Experience with modifying and maintaining system customization to business processes, workflows, and dialogs; templates; lead nurtures and email sends; fields and forms; among other possible customizations
Experience serving in a primary support role for a Microsoft Dynamics environment to include system backup, maintenance, patch updates, error logs, and release management
Good working knowledge of SQL server and ability to query in SQL
Provided user support as necessary within an organization and acted as first line support and point of escalation for support team
Assist with user documentation and troubleshooting of technical issues with the platform
Been involved in supporting a user training program - to enable other colleagues to support and learn how best to use the system
Knowledge of how to manage and maintain user permissions, security roles and security teams
Strong interpersonal skills and ability to be able to work comfortably with both technical and nontechnical stakeholders
Ability to respond in a flexible and adaptive manner to support business requirements, when ad hoc requests are made.
This position is open to all candidates.