לוח משרות דרושים מנהל איכות | מנהל QA

Required Customer Support and Quality Manager
As a Customer Support and Quality Manager, you will be at the forefront of ensuring our customers receive unparalleled service and support.
Your role will be critical in maintaining high product quality standards and fostering strong customer relationships.
You will work closely with our development and solution management team to relay customer feedback and ensure our solutions continuously meet the evolving needs of the agricultural sector.
Responsibilities:
Lead and manage the customer support team to ensure timely and effective resolution of issues and inquiries.
Collaborate with the product development team to integrate customer feedback into product enhancements and new features.
Establish key performance indicators (KPIs) for customer service excellence and quality assurance, and report regularly on these metrics.
Hire, coach and direct support engineers; mentor on support best practices to team members and colleagues
Oversee the customer feedback loop, ensuring all feedback is acknowledged, analyzed, and acted upon.
Manage customer satisfaction surveys and implement strategies for continuous improvement.
Act as a key point of contact for major clients, building strong relationships and ensuring their needs are met with the highest standard of service.

What to join a team of excellence professionals ? -LiveU is looking for an Operations Quality Assurance Manager! LiveU is the market leader for live news and dynamic sports coverage, with flawless 5G, 4K HEVC live streaming, and remote production. Together with its cloud-based management and next-gen IP distribution platforms, LiveU offers the most cost-effective end-to-end contribution, production, and distribution solution. In this role you will play a critical role in ensuring the overall quality and consistency of our hardware products and global operations processes. You will collaborate closely with cross-functional teams to establish and maintain our quality standards, conduct audits, and drive continuous improvement initiatives in a dynamic and innovative high-tech environment. This role requires a hands-on approach to create a culture of excellence and drive operational efficiencies. If you're passionate about quality assurance and driving operational excellence, we want to hear from you!

Basic requirements:

* Minimum 5 years of experience in a similar quality management role within a high-tech hardware global company.
* Demonstrated experience in team management, with the ability to motivate and develop team members to achieve departmental goals.
* Strong background in quality studies and practical experience in quality management systems.
* Excellent analytical, problem-solving, and communication skills with the ability to effectively communicate complex technical concepts to stakeholders at all levels .
* Bachelor’s degree in engineering or science.
* Hands-on experience managing FACA processes and tools to drive visibility and accountability for quality issues .
* Proven ability to work collaboratively in a cross-functional environment, building strong relationships with stakeholders across departments.
* Fluent in English and Hebrew, both spoken and written.

About LiveU LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts. Location : Kfar Sava, Israel Job Overview: As a mission-critical organization, LiveU's primary responsibility is to ensure the overall quality and consistency of its products, services, and processes. This includes developing, implementing, and maintaining a global Quality Management System, driving continuous process improvement, ensuring compliance with industry standards, and fostering cross-functional collaboration within the company. The Organizational Processes Quality Control Manager ensures the efficiency, effectiveness, and compliance of our processes. This role involves collaborating with cross-functional teams to establish, monitor, and improve quality management systems. The ideal candidate understands process improvement methodologies, quality standards, and has a proven track record in driving global quality initiatives. In this role, the Organizational Processes Quality Control Manager : o Establish an organizational Quality Processes assurance function that will be responsible for developing, implementing, and maintaining a global Quality Management System. o Define key performance indicators (KPIs) to measure and reflect whole company quality and the effectiveness of related organizational processes. o Lead investigations into quality issues, conduct root cause analyses, and implement corrective and preventive actions driving continuous process improvement. o Leads Processes improvements to improve customer quality and customer experience. o Generate regular reports and present findings to senior management, highlighting areas for improvement and success. o Ensure alignment with industry standards and regulatory requirements relevant to hardware and software development. o Collaborate with departments across the organization to ensure consistency and alignment of processes. o Act as a liaison between different teams to facilitate communication and understanding of quality objectives.

We are seeking a detail-oriented and experienced QMS Engineer with a background in the medical device industry to join our team.
As a QMS Engineer, you will play a crucial role in establishing, implementing, and maintaining our organizations Quality Management System in compliance with relevant regulations and standards.
If you have a strong understanding of quality management principles, experience in developing and improving QMS processes, and a passion for ensuring product quality and regulatory compliance, we invite you to apply for this position.

The QA Lead will manage a group of QA Engineers working in the development Agile teams and will be involved in all the phases of the products life cycle, from the design to the delivery and to the operation and maintenance. QA Lead will work closely with our Product department providing R&D feedback to the product requirements and verifying that the features are developed as per their PRDs. This position requires about 80% of hands-on involvement in tests automation, documentation and other daily QA activities.
 Location:
Petah Tikva, IL