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As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

At our company, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our companys front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at our company, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
מה תעשו
Confidently communicate with customers as a company ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, our company App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site - ensuring smooth operations of the workshop
Manaintain a good understanding of our companys products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.

As a Customer Experience Specialist at our company, you will engage with customers visiting the store, help capture their information, and answer questions about our vehicles. You are part of a sales team that works together to meet targets. You are expected to be cooperative, Customer oriented and passionate about our company products.
You are driven by the mission of our company to accelerate the worlds transition to sustainable energy.
מה תעשו
Greet customers and engage with them to understand what they're looking for
Answer questions about our company vehicles and help customers schedule test drives
Capture customer information accurately in our system and keep records updated
Provide friendly and professional customer service at all times
Work with the sales team to ensure customers have a good experience
Help during store events and promotional activities
Support the team with administrative tasks as needed
Be flexible with scheduling, including weekends and evenings when required.

As an Virtual Sales Advisor you are the front line of ownership experience at our company, serving as an ambassador who ensures customers maintain a seamless and evolving relationship with our company, helping them to make the decision for their next our company.
As their dedicated Advisor, you will be responsible for collecting and actioning feedback from their experience so far, adapting to their changing needs and relaying accurate and appropriate financial information to customers with regards to their contract end. You will advocate for the company ecosystem through proactive knowledge sharing and loyalty-building, all in the pursuit of building a world of amazing abundance.
To succeed at our company, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create and maintain exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.
מה תעשו
Liaise with relevant finance providers to provide accurate contract information to our customers to help them plan for their next vehicle.
Collaborate with store teams to facilitate test drives to help our customers experience our newest products.
Utilise existing customer relationship management tools to track and manage customers in the pipeline.
Partner with stakeholders to find innovative ways to develop existing processes.
Use a consultative approach to influence customer purchase.
Escalate matters that require management attention in a timely manner.
Provide effective feedback to direct and indirect colleagues to ensure that systems and processes support the customer journey.
General Duties
Operate with a flexible mindset to support sales needs across the team.
Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
Execute on and share best practices across our company locations.
Manage any additional duties to support wider business requirements.
Ability to prioritise effectively and handle shifting priorities.

As a Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a company vehicle. You will be a product expert who is passionate about our company's mission and can communicate the benefits of owning a company to potential customers. You will work with customers to understand their needs, educate them about our company vehicles, and guide them through the sales process to ensure they make an informed decision. You have relentless determination to succeed, and you are driven by the mission of our company to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
מה תעשו
Be a product expert on our company vehicles and technologies and stay up to date with the latest developments and trends
Understand the needs and preferences of each customer and provide a personalized solution that meets their requirements
Provide detailed and transparent information about the benefits of owning a company vehicle including charging and maintenance costs, environmental impact, and driving experience
Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
Meet or exceed sales targets and performance metrics
Work collaboratively with other members of the company team to ensure a seamless customer experience
General duties
Operate with a flexible mindset to support sales and delivery needs across the team
Ensure that customer details and all actions are accurately tracked and updated in our internal systems
Execute on and share best practices with and across your company location
Educate customers on the full company ecosystem and all available solutions available to meet their needs
In respect to our companys processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done,
Manage any additional duties to support wider business requirements
Maintain car readiness through cleaning test drive to keep our company brand at excellence level
Maintain a store at our company standards related to cleanliness
Use client management tool existing
Event creation and participation to create leads
Follow up of customers to ensure a sale is realized.

At our company, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our companys front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at our company, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
מה תעשו
Confidently communicate with customers as a companyu ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, our company App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site - ensuring smooth operations of the workshop
Manaintain a good understanding of our companys products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.