As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex. Youll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.
Responsibilities
Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across product suite
Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities
Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention
Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities
Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success
Be proactive in identifying and solving client challenges before they become risks
Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets
Ensure the best possible customer experience throughout onboarding and beyond
Requirements: Fluent written and spoken English and Hebrew
5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts
A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions
Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders
Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally
Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives
Technically minded, with prior experience in API sales or account management for a similar organisation
Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions
This position is open to all candidates.