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We are: The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are: As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have: Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understandin

We are looking for an experienced professional to join the Gifting Business Unit and take the Team Leader role to build ground-up a commando cross-functional team. As a technical and management focal point for Gifting Solutions platform development, the candidate will design and build microservice-based architecture and integrate with legacy/third-party systems, reporting to Head of R&D Gifting.

Responsibilities
Design and implement microservices-based architecture for the NextGen Gifting solutions platform.
Guide other team-mates, participate in code-reviews and other team activities as a Team Lead
Hands-on development as a Backend Engineer up to 80%
Facilitate Scrum-based software development lifecycle management.
Work closely with Product, Management and other teams inside and outside the company

We are in search of a dynamic Solution Engineer to join our team, contributing to the evolution of the Embedded Financing sector. In this role, you will report directly to the Director of Product Business Solutions.

Responsibilities
Focus on new and strategic opportunities, meticulously mapping business needs, and designing solution architectures based on our existing products, as well as communicating, both internally and externally, any gaps between the requirements and the product.
Engage directly with major banks and retailers to comprehend their business needs and address challenges.
Act as a bridge between the Biz Dev team and the Product team during presale processes, ensuring the development of optimal solutions tailored to prospects needs, along with the necessary collateral.
Craft responses to RFPs and RFIs, generate flow and sequence diagrams, as well as build and present presale decks and demos.
Attain expertise in embedded lending and have an in-depth understanding of Jifitis competitive landscape.

We are looking for an experienced QA Engineer with a burning passion for delivering high quality Fintech products. You will work in a team, responsible for testing and validating our applications and services.

Responsibilities
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
Create detailed, comprehensive, and well-structured test plans and test cases.
Estimate, prioritize, plan and coordinate testing activities.
Identify, record, document thoroughly and track bugs.
Write automated tests.

We are seeking a highly skilled and experienced Cloud-Based Software Architect with expertise in designing and developing multi-tenant white label architectures for cloud-based applications. As a key member of our technology team, you will play a crucial role in shaping the architectural foundation of our products, ensuring scalability, security, and flexibility to meet the demands of our growing user base.

Responsibilities
Design and implement scalable, resilient, and secure cloud-based architectures for multi-tenant white label applications.
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
Translate business needs into comprehensive technical solutions, ensuring alignment with the current systems architecture.
Lead the design and development of a more robust and scalable architecture to accommodate the growth and evolving needs of the system.
Develop a detailed migration plan for transitioning the current system state to the new, scalable architecture

A medium-sized development company in Modi'in is seeking to hire a project manager with values who likes to lead, innovate and enact change.
This position is ideal for someone who sees these responsibilities as their
reason to get up in the morning.
As our company is growing, we are looking to expand our services with
professional, innovative, and visionary individuals.
Both women and men are encouraged to apply.
Areas of Responsibility:
Project management and characterization of complex systems.
Managing and prioritizing tasks with the development team.
Responsibility for the construction of the Gantt and compliance with the
schedules.