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We are looking for an experienced Customer Success Manager to join our fast-growing company in a breakthrough stage where we build our dream team with the most passionate and professional people in the industry.
Our team thinks differently and quickly, delivering high-quality and unique code while using the latest technologies and frameworks. All of that without forgetting to enjoy the ride!
Responsibilities:
Responsible for customer's onboarding experience, adoption, and expansion across a range of relationships.
Partner with customer shareholders, channel partners, and sponsors to drive product adoption.
Be a customer advocate in influencing product roadmap and improvements.
Identify and escalate issues relevant to the customer and support team to achieve client success.
Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments.
Address and associate business benefits to align with emerging and evolving needs.
Identify renewals needs with our clients on an ongoing basis and collaborate with internal teams to give the customer the best service.
Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.

As a Customer Success Engineer, youll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, youll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our products future.
What Youll Do:
Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
Collaborate with product and engineering teams to shape our roadmap based on customer feedback and emerging trends.
Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

Required Customer Support Specialist
The pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. Our platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all our products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Make sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base.

Required Operation Shift Manager
The pioneer in AI-powered content technology, empowers more than 460 clients worldwide to connect with their fans through AI-tailored sports content experiences. Our platform automates content creation, management, and distribution, enabling media rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why us:
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.

Spark Hire is known for being the top rated video interviewing platform (based on G2.com reviews) and has recently expanded to become the most comprehensive and flexible hiring solution for small and medium sized organizations. With the acquisitions of an ATS and Assessment platform, Spark Hire is a complete Talent Acquisition Suite designed to spark meaningful connections between talented individuals and organizations. The Manager of Global Customer Success at Spark Hire is a strategic leadership role responsible for driving customer satisfaction and retention across our global client base. This position requires a deep understanding of customer needs and the ability to develop strategies that enhance the overall customer experience. The successful candidate will collaborate with cross-functional teams to ensure that customer success initiatives align with company goals and foster long-term relationships with clients.

Responsibilities:

* Lead and manage the global customer success team, ensuring alignment with company objectives and customer needs.
* Develop and implement customer success strategies that drive customer retention and satisfaction.
* Monitor key performance indicators (KPIs) to assess customer health and identify areas for improvement.
* Collaborate with sales, product, and marketing teams to enhance customer experience and promote upsell opportunities.
* Conduct regular reviews and feedback sessions with clients to ensure their needs are met and expectations exceeded.
* Provide leadership and mentoring to customer success managers, fostering a culture of continuous improvement.
* Develop and oversee customer training programs and resources to maximize product usage and customer engagement.

We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients.
The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the platform to optimize their sales strategies.
This role will report to the Team Manager, Sales intelligence Customer Success, TLV.
Your role as part of the Customer Success Team means your daily responsibilities may include:
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates