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inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We are looking for Customer Success Managers to join the team!
Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges , complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use platform aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience

inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

As a Customer Care Operations specialist , you'll play a pivotal role within our CS & Support operational team. You'll work closely with customer success managers and support technicians, taking on cross-functional tasks and spearheading complex projects related to our business applications and workflows. This role presents an exciting opportunity for individuals who are passionate about problem-solving, enjoy collaborative work, and approach challenges with a positive, can-do attitude, seeking hands-on experience in a dynamic and fast-paced tech environment.

Responsibilities
Develop, optimize, and manage processes, projects, and tools within the department, ensuring efficient workflows and procedures while monitoring and tracking relevant data.
Facilitate collaborative sessions with Customer Success Managers (CSMs) and support members to gather business requirements, identify bottlenecks, and implement concrete processes to address them, while capturing key action items for resolution.
Act as a liaison among cross-functional teams to ensure seamless communication and information flow.
Analyze data in collaboration with Business Intelligence (BI) analysts to enhance reports, identify trends, and uncover opportunities, providing research-driven recommendations to support decision-making processes.
Drive adoption of new features on Business Application solutions throughout the department and conduct user training sessions on best practices.
Handle day-to-day operational tasks related to customer interactions.