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We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

We are looking for a Technical Customer Success Manager who will be responsible for customer onboarding, on-site implementation and deployment, training, adoption, and ongoing technical success of the Meeting Insights On-Prem platform.
This role combines Customer Success, Professional Services, and Solution Engineering, working closely with customer IT and security teams to ensure successful deployment, adoption, and long-term technical success of the Meeting Insights On-Prem platform.
This is an on-site, customer-facing role that works directly with government, financial services, and healthcare customers, with a strong focus on the deployment, implementation and ongoing technical operations of the Meeting Insights On-Prem platform, in secure environments.
Please note that this position requires a valid security clearance and must be maintained throughout employment. This is a mandatory requirement for the role.
Key Responsibilities:
Lead end-to-end deployment of our MIA OP product at customer sites.
Install, configure and validate on-premises and hybrid environments.
Work closely with customer IT, Security and UC teams.
Deliver administrator and end-user training.
Ensure successful onboarding and long-term adoption.
Successfully lead trial periods and production rollouts end-to-end.
Troubleshoot technical issues and coordinate with R&D and Product Management.
Produce deployment documentation and best-practice recommendations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our Scale team, you will be expected to deliver value and ROI to a high-volume portfolio of our customers. Unlike a traditional relationship-led CSM role, this position runs on a structured, task-driven operating model: your day-to-day is organized around system-generated tasks, each following a defined playbook and SLA. You'll be expected to work this queue reliably and consistently across dozens of accounts at once, coordinating with Account Managers and other internal resources as needed, and hitting defined call-quality and productivity KPIs.
Working days are Monday-Friday, with in-office presence required three days per week at our TLV office.
Responsibilities:
Commercial responsibility for renewing and expanding your book of business
Work a queue of system-generated tasks, following the defined playbook and SLA for each
Own the renewal process end-to-end starting 6 months out: reviewing account health and usage, following a structured outreach cadence, and escalating on schedule when a renewal stalls
Drive adoption, manage risk, and identify growth opportunities across your portfolio, coordinating with Account Managers and other internal resources as needed
Analyze account-level data and portfolio-level trends to prioritize your queue by risk, renewal timing, and growth potential
Educate clients on how to best use our company's platform, aka "best practices"
Lead value-driven conversations with customers across calls and one-on-one demos
Maintain accurate, up-to-date records of account status, sentiment, and task progress in Salesforce
Demonstrate continuous value of our company's solutions by keeping high retention rates across your book.

Required Customer Success Manager
Description:
As a Customer Success Manager you will own a portfolio of strategic Meeting Insights customers and managed service provider partners, with responsibility for adoption, customer health, retention, and value-led expansion. This is a hands-on, commercially aware Customer Success role focused on helping customers embed Meeting Insights into their daily workflows, realize measurable business value, identify new use cases, and expand usage over time. The CSM will work closely with Sales, Product, Support, and R&D to drive customer outcomes and long-term account growth.
Responsibilities:
Own a portfolio of Meeting Insights customers, with direct responsibility for adoption, customer health, retention & expansion.
Partner with managed service providers to support onboarding, enablement, adoption, and successful delivery of Meeting Insights across their customer base.
Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes.
Guide and train customers through a trial period, onboarding, and value validation, converting successful trials into commercial commitments within agreed timelines.
Identify new use cases and expansion opportunities across departments, teams, users, and business units.
Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities.
Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth.
Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams.
Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans.
Maintain accurate CRM records, act as the voice of the customer internally and contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights.
About Us
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.