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Were looking for an experienced Customer Success Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM, youll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. Youll serve as their trusted advisor - helping them transform data into meaningful business impact while connecting them to our internal experts in product, analytics, and insights.
Responsibilities
Strengthen customer engagement and increase product adoption and usage.
Drive retention by proactively identifying risks and implementing success plans.
Deliver professional value by aligning customer business needs with our data and insights capabilities.
Serve as the bridge between customers and our internal teams - product, data, and insights - to ensure seamless collaboration and tailored solutions.
Lead onboarding, training, and ongoing optimization for enterprise accounts.
Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
Advocate for customers internally and influence product direction based on their feedback and evolving needs.

Were looking for an Senior Enterprise CS Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM, youll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. Youll serve as their trusted advisor - helping them transform data into meaningful business impact while connecting them to our internal experts in product, analytics, and insights.
Responsibilities
Strengthen customer engagement and increase product adoption and usage.
Drive retention by proactively identifying risks and implementing success plans.
Deliver professional value by aligning customer business needs with our data and insights capabilities.
Serve as the bridge between customers and our internal teams - product, data, and insights - to ensure seamless collaboration and tailored solutions.
Lead onboarding, training, and ongoing optimization for enterprise accounts.
Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
Advocate for customers internally and influence product direction based on their feedback and evolving needs.

The Customer Delivery Manager (CDM) is responsible for leading the launch activities of new clients, as well as expansion of existing clients to new countries, categories or applications. The CDM will work closely with the Account Leads and Implementation Engineers to provide overall project management during the launch period, from green light through Go Live. The CDM will be working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live . This position will report to the Customer Delivery Team Lead.

Responsibilities

Lead the launch of customers including project management, technical coordination, and hands on system set-up.

Set-up and hold meetings with various internal and external teams in order to progress the project.

Oversee and address any support and/or technical issues associated with customers during this period.

Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.

Responsible for communication around timelines, project management & actions items.

Understanding of the companys products inside and out is essential.

Capable of working hours Monday-Friday hours depending on clients time zones, with flexibility (Friday can end early).