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We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

Required Senior Software Engineer II, Payments
Israel - Tel Aviv
About the role:
Were on a mission to build the first holistic smart payment solution-one that maximizes authorization rates for our merchants by intelligently determining and executing the optimal strategy for every transaction. Our Payments team is designing and running highly critical, production-grade infrastructure, and were looking for a deeply technical engineer to help shape it from the ground up.
In this role, youll lead the design and development of payment products, build resilient infrastructure, dive deep into technical complexity to solve production challenges, and work closely with teammates, stakeholders, and customers to understand their needs. Youll have end-to-end ownership-from architecture and coding to deployment and monitoring-while helping set the technical direction for a growing initiative.
This is an early-stage effort, giving you the chance to be a founding member, influence architectural decisions, and directly impact merchant success. We value thoughtful technology choices, resourcefulness, and a fast-moving, problem-solving mindset. Our engineers are creative, independent, and adaptable, working with a diverse stack of technologies to deliver maximum value to our clients.
What you'll be doing:
Build and enhance payment products-creating new systems from scratch while improving and integrating with existing ones
Design and implement resilient, production-grade infrastructure that can handle critical workloads
Lead technical initiatives within the Payments team, collaborating with teammates and stakeholders across
Work across a diverse tech stack and programming languages
Brainstorm and shape features with product managers and peers, guiding decisions with your technical expertise
Work closely with customers to understand their needs and translate them into impactful payment solutions
Mentor and support fellow engineers
Dive deep into technical complexity to diagnose and solve production issues
Take initiative-if you see a way to make our systems or workflow better, own it and make it happen.

We are looking for a Senior Software Engineer to join our Decision Engineering team. The group is responsible for the real-time, low-latency infrastructure that powers our fraud decisions and external APIs.
Our systems process billions of requests every day, ensuring high availability, security, and performance at global scale.
In this role, youll work on core backend components such as our decision engine, ingestion and enrichment pipelines, schema management systems, and self-serve API platform. The software you build will power critical business decisions and directly serve some of the worlds largest merchants.
This is a high-impact, high-ownership position for an engineer who thrives on solving complex distributed systems challenges, cares deeply about production-grade quality, and wants to shape the foundation of our decisioning platform.
What you'll be doing:
Design, build, and scale backend systems that power our real-time decisioning and APIs.
Own projects end-to-end - from design and implementation to production rollout and monitoring.
Ensure systems are low-latency, fault-tolerant, and high-throughput across distributed environments.
Enhance observability, reliability, and developer experience through strong operational and tooling practices.
Collaborate with Product, analysts, data scientists, and infrastructure teams to drive innovation across our decision ecosystem.
Participate in technical discussions and customer interactions, providing expertise and clear communication when supporting enterprise integrations.

Were looking for an experienced Senior Software Engineer II to lead multi‑quarter initiatives that shape how our Decision Engine is designed, developed and operated, with impact that clearly goes beyond a single team. Youll combine hands‑on backend work with technical leadership, simplifying complex systems, improving developer experience, and raising reliability at scale for multiple engine teams.
What you will be doing:
Lead multi‑quarter, team‑scoped projects that change how we build, validate and ship engine changes, from problem definition to rollout.
Remodel key parts of the Decision Engine and its tooling to reduce toil, simplify workflows, and make complex changes safer and faster to deploy.
Own critical engine platform components (validation, fault detection, developer tools) used by multiple engine teams.
Turn ambiguous engine‑level problems into clear plans, breaking them into milestones, aligning stakeholders, and driving execution.
Mentor engineers in and around the team, raising the bar via design reviews, pairing, and clear technical guidance.

We are looking for a UI/UX Product Designer to join our team on a freelance basis (~50% position).
You will help design and improve the user experience of B2B SaaS digital signage platform, used by organizations around the world to create, manage, and broadcast digital content to screens.
We are looking for a fast executor who can turn ideas into clean, scalable user interfaces and help evolve our product design.
Experience using modern AI tools for design workflows and UI generation is a strong advantage.
Responsibilities:
Design intuitive UI/UX for complex SaaS workflows and multiple product screens
Translate product requirements into clear, scalable UI solutions
Work closely with product managers and developers to implement new features
Maintain consistency across the product using a structured Design System
Rapidly prototype ideas and iterate based on feedback

Required Senior Software Engineer, Billing
Israel - Tel Aviv
About the role:
"Billing" isn't just about invoices, its the financial heartbeat of a platform protecting over $500B in annual commerce. As we scale toward our next phase of growth, we are looking for a Senior Engineer to architect the mission critical systems that translate massive data streams into financial reality.
We aren't looking for a "maintainer." We are looking for a builder who wants to own the core engine that powers our diverse and expanding product lines.
Why you should join us:
Scale that Matters: Youll handle high-volume data across 1 billion+ identities. This is a "zero-error-margin" environment where precision meets massive scale.
AI-First Development: You wont just use AI tools; youll build them. You will drive continuous efforts to automate complex processes and maintain a custom AI Agent designed to orchestrate billing data and handle automated requests, ensuring our systems remain as fast as they are precise.
High Autonomy, High Impact: The Billing domain is the cornerstone of every new product launch. If you build it, the whole company feels the impact immediately.
What you'll be doing:
Design, build, and maintain scalable and resilient systems that handle high-volume data, while collaborating with teammates and individual contributors
Lead projects from concept to production, ensuring the highest standards of quality and financial integrity.
Work on data-driven initiatives that improve system performance, efficiency, and billing accuracy
Partner with Product and Business stakeholders to navigate technical trade-offs that directly affect our bottom line.
Use AI coding tools as a natural part of how you work, reviewing, guiding, and improving AI-generated code is part of the day-to-day here
Help foster best practices and maintain a high standard of engineering excellence.

We seek a highly skilled, motivated Senior Full-Stack Engineer II to join the Customer Experience Offerings (CXO) team. This team delivers and scales our core offerings and agentic experiences, creating smart automation for customers to confidently understand, configure, and optimize their journey.
Part of the Customer Experience group, this high-impact, hands-on role involves working across the full application stack-frontend (React, Next.js), backend (Node.js, TypeScript), data pipelines, and platform development. The ideal candidate has deep expertise in full-stack development, large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. As a Senior II, you will be a technical leader: owning complex cross-system initiatives, setting the architectural and quality bar, mentoring peers, and collaborating across teams to drive real customer impact. We're investing heavily in Agentic AI and you'll be a central force in shaping how we build it.
If you thrive on technical ownership, have a track record of setting the quality and architecture bar for a team, and are energized by building experiences that bring real value to customers - we'd love to meet you.
What Youll Be Doing:
Act as the go-to technical expert across one or more core areas of the CXO platform, setting the standard for code quality, maintainability, and architecture for the team.
Drive technical decision-making on complex, mission-critical systems. Lead design reviews for large-scale initiatives and contribute to all major architectural decisions within your domain.
Own and deliver large, cross-system initiatives, handling open-ended problems with ambiguity. Define key success metrics and measure project impact post-delivery.
Proactively identify and drive improvements to system costs, scale, and operational stability.
Proactively engage with customers to understand their needs, document pain points and suggestions, and drive improvements that benefit multiple teams.
Improve team processes: identify gaps in documentation, design/code review practices, and onboarding; propose and lead adoption of improvements.
Think like a product owner: proactively identify opportunities to improve the customer experience from quality-of-life improvements to impactful new capabilities and bring them to the roadmap.

We are looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. Be at the forefront of Applied AI. This role is outward-facing: you will engage with GTM and G&A functions - Sales, Marketing, Finance, HR, Legal, Customer Success - and fundamentally alter how these teams operate with AI.
Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.
Why should you join us?
This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. Youll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.
You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.
What you will be doing:
Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
Measure and report on AI adoption impact - unlocking new opportunities, process improvements, and capability gains - to build the case for continued investment and to guide prioritization.

Required Staff Engineer, Payments
Israel - Tel Aviv
About the role:
Were on a mission to build the first holistic smart payment solution-one that maximizes authorization rates for our merchants by intelligently determining and executing the optimal strategy for every transaction. Our Payments team is designing and running highly critical, production-grade infrastructure, and were looking for a deeply technical engineer to help shape it from the ground up.
In this role, youll lead the design and development of payment products, build resilient infrastructure, dive deep into technical complexity to solve production challenges, and work closely with teammates, stakeholders, and customers to understand their needs. Youll have end-to-end ownership-from architecture and coding to deployment and monitoring-while helping set the technical direction for a growing initiative.
This is an early-stage effort, giving you the chance to be a founding member, influence architectural decisions, and directly impact merchant success. We value thoughtful technology choices, resourcefulness, and a fast-moving, problem-solving mindset. Our engineers are creative, independent, and adaptable, working with a diverse stack of technologies to deliver maximum value to our clients.
What youll be doing
Build and enhance payment products-creating new systems from scratch while improving and integrating with existing ones
Design and implement resilient, production-grade infrastructure that can handle critical workloads
Lead technical initiatives within the Payments team, collaborating with teammates and stakeholders across
Work across a diverse tech stack and programming languages
Brainstorm and shape features with product managers and peers, guiding decisions with your technical expertise
Work closely with customers to understand their needs and translate them into impactful payment solutions
Mentor and support fellow engineers
Dive deep into technical complexity to diagnose and solve production issues
Take initiative-if you see a way to make our systems or workflow better, own it and make it happen.

We are looking for a Senior II Back-End Engineer to help build the systems at the heart of our Chargeback & Disputes Management product - one of our standout market offerings.
Chargebacks are meant to protect consumers, letting people reclaim funds for fraudulent charges or disputed purchases. But the same mechanism is routinely exploited by bad actors, draining revenue from the businesses behind the products people love. Our Disputes team fights back, building the technology that recovers that revenue and protects our customers' growth at scale.
This is a hands-on, high-impact role. You'll design and own resilient backend services that ingest chargeback data from dozens of payment providers, automate dispute submission, and keep it all accurate under heavy throughput. You'll work closely with product, partnerships, and engineers across the company to take complex problems from idea to production.
If you're driven by ownership, energized by hard technical problems, and want your work to have a direct, measurable impact, we'd love to hear from you.
What you'll be doing:
Develop a fully automated disputes orchestration platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
Build and maintain a high-performing, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
Design and build agentic workflows that translate requirements into user-friendly experiences, partnering closely with product management to turn needs into solutions that drive adoption and improve efficiency.

We are looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.
Today, AI is central to how we operate, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.
If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
Why should you join us?
This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, well build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art
AI and Agentic patterns.
This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.
What you will be doing:
Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
Develop and maintain our internal MCP server that easily and securely exposes our vast data stores to AI agents.
Create and implement robust evaluation frameworks and AI guardrails to safeguard our value and ensure model reliability.
Establish deep expertise and sustainable AI engineering practices.
Promote AI readiness and track adoption across the company to build lasting impact.
Build and optimize RAG (Retrieval-Augmented Generation) systems.
Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
Partner with teams across to accelerate AI adoption and productization efforts.

We are looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering our entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.
You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.
Why should you join us?
AI isn't a side project. It's a strategic priority, and the CX Platform team sits at the center of it. We own the AI infrastructure for the entire Product Offering group, which means your work has wide reach and real stakes.
You'll be working with modern agentic patterns, like AWS Bedrock and LangChain, building features that are genuinely novel and not just wrapping someone else's chatbot. If you want a role where backend depth, product instinct, and AI engineering all matter equally, this is it.
What you'll be doing:
Own AI infrastructure for the Product Offering group. Design, build, and evolve the shared AI platform (agentic workflows, LLM integrations, observability, and guardrails) that CX product teams build on.
Ship agentic features end to end. Lead development of AI-driven capabilities using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.
Drive platform architecture. Set the technical direction for the CX backend (services, data pipelines, API patterns) with an eye for scalability, reliability, and developer experience.
Own core data foundations. Design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL; keep pipelines fast, fresh, and reliable.
Mentor and elevate. Help engineers across the CX group grow in backend craft, AI engineering, and system design thinking.
Collaborate cross-functionally. Work with product, design, and customer-facing teams to turn ambiguous problems into well-scoped, high-quality solutions.