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Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!
You Will:
Working Sunday - Saturday, 08:00-17:00, 5 days a week.
Hybrid work environment - both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote thecompany Cultural Values through both behavior and attitude, including being an advocate for team members.
Job number- R_101873.

Looking for a challenging new role and career development as a:
CUSTOMER SERVICE REPRESENTATIVE,
 We are currently looking to employ a Customer Service Representative in Herzliya, Tel Aviv, Isreal.
We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
Job Outline:
The prime responsibility of the role is to ensure that customers expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
What the role involves:
Order management to include but not limited to:
- Order entry and changes; Ensure part creates are actioned
- Expedites and follow through to completion liaising with MSR team
- Ensure value added services have been actioned, with DC or Future Plus.
- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Obtain Proof of Deliveries where requested
- Manage returns from customers and ensure credits are raised efficiently
Hold a clear appreciation of Futures vision and corporate objectives and ensures work activities are aligned accordingly
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e. Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.
Undertake regular communication with line manager and actively prepare for annual and BI -annual appraisals
Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
Additional projects or duties as management at times may require

We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.

We are looking for a Customer Service Representative.
The Customer Care Specialist acts as a liaison between us, its drivers, clients and passengers. Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.
Your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
The position is in a hybrid work model.
To be available during the following shifts from Sunday to Saturday (including Holidays): 07.00 15.00, 15.00 23.00, 23.00 07.00.