we are looking for a Community Associate - Tel Aviv
In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
- Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with guest policy by ensuring all guests properly sign-in via Welkio iPad.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
- Consistently celebrate members successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
- Be active on the member network to engage members.
- Know and explain policies and procedures and communicate, inform, and update members on building issues.
- Write and send broadcasts relating to building updates.
Building Operations and Management:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Receive, process, sort, and organize all mail.
- Locate and issue post via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve lost packages.
- Know and explain policies and procedures around mail and mailroom.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide support for an automated coffee machine for guests and members.
Requirements: - Customer service and/or sales experience a plus.
- Strong verbal and written communication skills in Hebrew and English required
- Exceptional organizational and multitasking skills.
- Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
- Passion for entrepreneurial communities.
This position is open to all candidates.
